• Resident Engineer - Customer Experience Analyst at Customer Site Jobs in Mexico

  • LUXOFT
  • Mexico

Job Description:

Position

Resident Engineer - Customer Experience Analyst at Customer Site, Mexico City

Project Description We are looking for a strong Customer Experience Analyst that wants to improve the everyday experience for millions of mobile carrier users You will have the opportunity to learn and use top-notch tools that gathers and processes extensive operational data and provides results You will be able to use your technical and communication skills to provide our customers with valuable insight that will drive the technical aspects of their business

In Luxoft, our culture is one that strives on solving difficult problems focusing on product engineering based on hypothesis testing to empower people to come up with ideas Great Place to Work Institute certifies us as one of the Top 10 companies to work for in Mexico, and we do it with a truly flexible environment, high impact projects, a culture focused on results, training and strong support to grow your career

Develop your career with us!

Responsibilities Support customer in improving overall QoE and services KQIs by providing proactive and actionable insights
Validating their settings for new services like VoLTE and in the future 5G
Support customer in enhancing value of SQA by expanding the internal use of SQA using signatures and proactive care
Improve system adoption by providing regular on-site training and onboarding new agents
Support in defining new features and functionality

Skills Must Understanding of mobile networks
Experience in network operations
Data and statistics fundamentals
Customer orientation
Fluent English communication

Nice to have SQA systems and testing methodologies
Knowledge transfer experience

Languages English Advanced/Fluent
Spanish Native

WHERE

Mexico City

Work Type

Technical Support (SL2/SL3)

Seniority Level

Regular

Ref number

VR-44900

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Company Profile:

Company
LUXOFT

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