• United States Of America, Usa
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Reservations Agent

Primary Location United States-San Francisco-The Fairmont San Francisco

Employee Status Regular

Reservation Agent
We are seeking a Full-time Reservations agent who will oversee telephone, email and internal reservation requests for our landmark hotel The Reservations Team at Fairmont San Francisco is a key part of the hotels success, involved in all types of reservations, including group, transient, wholesale and online travel agent bookings Reservations agents work in partnership with 2-3 other Reservations agents in sharing the workload, based on business needs, and report to the Reservations & Yield ManagerThe high-level touch service at time of booking and prior to day of arrival ensures an exceptional experience for our Fairmont guests, so this is a very important position at the property

Hotel Overview World-renowned, The Fairmont San Francisco presents an awe-inspiring picture of historic San Francisco The grandeur of the fully restored hotel coupled with its reputation for impeccable service promises a regal experience Completed in April 2001, the $85 million restoration project is highlighted by the re-emergence of the Main Lobby as a grand public space, as well as the remodeling of all the guestrooms

Summary of Responsibilities

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following

Consistently offer professional, friendly and engaging service
Book and enter room reservation requests using the Property Management and Central Reservations System
Specialize in booking and working with Transient, Corporate, and Wholesale reservations, working closely with the individual-travel sales team
VIP reach-out during and/or immediately following the reservation process
Manage reservations inbox and in-house reservation requests, focusing on requests from Sales and Executive Office
Create and update reservations with adequate information, ensuring a flawless check in and check out process
Assist reservations department in group housing process, as needed
Ensure revenue is maximized by selling premium guest rooms and recommending hotel facilities
Liaise with Sales and other departments as required
Answer telephone and email inquiries in a timely manner
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned


Previous customer related experience required
Previous experience with Opera PMS and/or ORS required
Proficiency in basic functionality of Microsoft Window applications required, notably Microsoft Outlook, Word and Excel applications
Must be able to type 75 words per minute
Strong attention to detail
Robust logical reasoning skills required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under time constraints while managing more than one task
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to)

Frequent sitting throughout shift

Occasional kneeling, pushing, pulling, lifting, walking and standing

Occasional ascending or descending ladders, stairs and ramps

Visa Requirements Must have proof of eligibility to work in the United States

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit http//wwwfairmontcareerscom/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!

Fairmont is proud to be an Equal Opportunity Employer Feel free to visit our website at wwwfairmontcom to find out more about our company


Job Level Colleague

Schedule Full-time

Shift Day Job

Travel No

Job Number SAF01636

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Fairmont Hotels & Resortsarfix

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