Job Description:

Research Sr Specialist I Req # 190093222

Location Bangalore East, KA, IN

Job Category Operations

J P Morgan is a leading global financial services firm, established over 200 years ago We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management We have assets of $25 trillion and operations worldwide, We operate in more than 100 markets We have more than 243,000 employees globally Our wholesale businesses include JP Morgans Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families Our corporate functions support the entire organization and include the following functions Accounting, Audit, Finance, Human Resources, Operations, and Technology

The candidate will be member of Customer Resolution Services within Consumer and Community Banking (CCB)

CRS Description

Customer Resolution Services (CRS) researches and resolves Customer inquiries, such as item amount differences and missing deposits In addition, the team works with other financial institutions to resolve discrepancies between organizations It has two sites Bengaluru, India and Indianapolis, Indiana

JPMorgan Chase (JPMC) Customers average 17 million service requests each year Volume is driven by Commercial Banking, Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Centralized Transaction Operations (CTO) and external financial in


Resolve queries provided for SME help in a timely manner
Manage daily volumes and complete the same as per the SLA and SOP
Manage case inventory & ageing as per pending guidelines
Engage with UL on SOP revisions
Share process updates, feedback on quality, unique scenarios/updates in the team meetings & document MOM
Ensure the team learning are tested by monthly process knowledge test
Identify refresher training needs and provide adequate learning to team members
Conduct reviews on QC and QA cases worked by the TMs and share reports and feedback
Responsible for new hire training and help them come up the learning curve
Active participation on operations calls with site partners
Back up for TL during his/her absence


Skills/ Qualifications

Graduate in Commerce (Preferred) or Graduate in any stream with 3-4 yrs banking experience
MS Office skills
Oral & written communication skills
Expert in the process/business knowledge
Adaptability to change
Excellent Client focus and Customer care working practices
Attention to detail
Problem solving
Ability to work as a team
Knowledge on Business processes and procedures
Strong time management skills required to work on BAU & other initiatives
Flexible attitude towards working hours due to the demands of the working place

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry :
  • Cost Accounting/ ICW
  • Functional Area : Accounting/Tax/Company Secretary/Audit
    Role :
  • Salary : As per Industry Standards
    Deadline : 15th Apr 2020

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