Job Description:

- Develop , design , and generate call center reports for end users taking highly complex information and producing user - friendly reports
- Generate custom reports by working extensively with technical and functional teams
- Develop complex SQL queries and Stored Procedures
- Performance tune existing SQL and Stored Procedures
- Create automated data migration processes
- Fostering strong relationships to ensure successful reporting



Required Skills

- Experience with Cisco Unified Intelligence Suite / Center (CUIS / CUIC)
- 2 years experience with MS - SQL
- 2 years experience with Microsoft SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)
- Knowledge of performance tuning strategies with SQL Server
- Knowledge of Informix a strong plus
- Experience with other reporting tools such as Aceyus and Exony
- 2 years experience with XML or XSLT a plus
- Knowledge of call center technologies desired (ICM , IPCC / UCCE , IPT , Call Flow , Aspect , etc)
- Excellent communication skills , both verbal and written
- Excellent client facing skills

Profile Summary:

Employment Type : Full Time
Eligibility : BCA in Computers,
B.Tech/B.E. in Computers,
B.Sc in Computers
Industry : Strategy / Management Consulting Firms
Functional Area : IT Software - Application Programming, Maintenance,
Role : Software Developer
Salary : Not Disclosed
Deadline : 15th Apr 2020

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