• Replicon - Customer Success Manager/Account Manager Jobs in Bangalore,India

  • Replicon Software
  • Save Job
  • 4 - 12 Years
  • Posted : above 1 month

Job Description:

Position Overview

Replicon is searching for self-motivated, highly engaging individuals to join our Customer Success Manager (CSM) team in our Bangalore office

The Customer Success Manager (CSM) is expected to manage the customer experience for a specific territorys install base of customers and help grow and maintain revenue He/she is the Customer Advisor who serves as a key point of contact and as a liaison between the customer and the various departments within Replicon

Key responsibilities will include protect and grow revenue on the existing install base, managing customer activation process, ongoing support around customer service levels, customer contract renewals, and control churn The Customer Success Manager will understand the customers business needs to ensure customer satisfaction and to encourage continued long-term relationship, and help identify opportunities where Replicon services fit their ongoing business strategy

The role requires the employee to work in the North-American shift timings

Responsibilities

- Master Replicons innovative system for managing customer growth and building strategic relationships

- Stay current with your product knowledge of Replicons software solutions

- Manages and retains revenue for a territorys install base of accounts Runs it like an autonomous business

- Create and deliver reports that details service usage, summarize ROI and value add, highlight new platform components and identify next steps for the named accounts

- Generates demand for additional products and services within the install base of customers and grows the existing revenue base by selling

- Maintain net growth by selling and increasing footprint in the existing customer base

- Works well with customers to maintain high level of customer satisfaction and develop strong relationships

- Ability to encourage/influence customers to extend and/or expand use of Replicon products and services

Requirements

- Bachelors degree in Marketing, Business Management or related discipline

- Proven track record of establishing themselves as a strategic trusted advisor to clients

- Proven experience working with computers and/or software applications

- Very Strong written and verbal presentation/communication skills (ESSENTIAL)

- Self-starter who can own ongoing customer success of large, medium and small customers

- Ability to report and share clients status on a timely/pre-defined interval

- Experience managing strategic customer relationships, preferably to the North American audience

- 4+ years of solution selling work experience

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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