• United Kingdom, Uk
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

What Youll Do The new Customer Experience Renewals Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions

You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account RMs work with customer executives, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal

Key responsibilities and activities include

Drive CX Renewals motion with the customer and lead a team of Cisco resources for all renewal activities from opportunity identification to negation to close
Focus on selling the existing portfolio and new offers
Renew, up-sell and close on-time contracts in assigned territory
Increase sales penetration at existing accounts
Understand customers and partners procurement process
Maintain internal and external relationships in support of closing the sale
Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
Utilize data and insights from the Customer Experience Executive (CXE) and cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the integrated account plan and success plan
Conduct quarterly onsite visits with specific customers, partners and account teams to ensure continued satisfaction
Understand the overall industry environment
Attend and present at internal meetings with other company organizations that are necessary to perform duties; aid business development
Monitor and report on market and competitor activities and provide relevant reports and information
Analyze data and trends to identify growth opportunities

Who Youll Work With

This role resides in the Customer Experience organization, one of Ciscos fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions

Who You Are

Excellent executive level communication and presentation skills
Process Expert Strong process management skills and financial acumen with the ability to effectively develop and implement policies for forecasting, data quality and accuracy

Required experience

10 years of leadership experience with a solid focus on negotiating contracts and strategy
7 years of experience with subscription and software offers
Education Bachelor degree; Masters degree preferred
Industry certifications preferred (eg ITIL, PMP, COBIT, Six Sigma)
Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people

We connect everything people, process, data and things and we use those connections to change our world for the better
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities

Colorful hair Dont care Tattoos Show off your ink Like polka dots Thats cool Pop culture geek Many of us are Be you, with us! #WeAreCisco

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Company
Cisco Systems Incarfix

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