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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

The CX Renewals in Customer Experience (CX) is responsible for renewing, up-selling, cross-selling and expanding Ciscos footprint in the marketplace and the processing of Technical Services / Advanced Services / Subscription / Cloud Services contracts for an assigned geography or accounts As the brand ambassador for Cisco Services and Recurring Offers to the customer and partner, the RENEWAL MANAGER will manage and deliver on a book of business they are assigned to and will monitor and escalate any concerns they may have to the management team

The RENEWAL MANAGER is a customer facing role that will have direct interaction with customers and partners in person, via phone, video and email mediums; therefore excellent communication skills are required

Key Responsibilities and Activities

Achieve sales objectives including quota and productivity requirements and other key performance indicators as determined by sales management
Focuses on current customers and / or partners sales in an effort to consult and sell specified renewal product / service options including multiyear and coterminous service renewals May deal with multi-national / global renewals
Supports the pursuit and closure of an annuity renewal emphasizing the value of services This includes, but is not limited to, maintaining IB data and general sales requests
Increase penetration through cross / up-selling based on the understanding of the customers landscape and the ability to recommend improved and / or complementary solutions
Collaborate cross functionally (integrated sales, inside sales, channels, delivery, operations, and partners) to build credibility, earn trust and provide a single customer facing solution and view
The RENEWAL MANAGER will be responsible for accurate forecasting and management of the deal through the entire lifecycle (prospecting, deal creation, close, booking, execution) Tools such as Salesforcecom, Cisco Ready Connected Experience, My Deal Manager, Cisco Commerce Workspace, and CCW-R will be used during this process
The RENEWAL MANAGER will have a strong interlock relationship with the CX Customer Success Adopt / Expand team and the CX Platform Connected Digital Interactions team, and leverage associated systems, processes and tools
Interprets and utilizes install base data to produce an accurate renewal list by customer / partner on a quarterly and annual basis and drives that information into the sales motions
Owns overall communications and oversees quoting and ordering escalations

Customer Engagement and Accountability

May be aligned directly to an account or deployed geographically and / or based on team coverage and assignment; may sell both directly and through / with partners
Pro-actively engage with customers / partners on their renewal opportunities 120 days before renewal date
Spends > 50 PERCENT of time in contact with customer; mainly interacts with IT, LOB, and key decision makers
Spends 25 PERCENT - 50 PERCENT of their time building awareness to assess customers landscape / inventory in an effort to cross/up-sell

Key Behaviors

Manages multiple stakeholders to a successful customer / partner outcome

Strong analytical skills to provide Cisco partners and customers with insights into their business

The ability to manage and prioritize multiple critical issues

Ongoing self-development of skills and Cisco Service and Product knowledge where appropriate and taking part in organized training courses when applicable Uses skill development and business knowledge to increase the productivity of the team

Maintains effective work behavior in the face of pressure and setbacks Successfully adapts to changing demands and conditions

Who Youll Work With

This role resides in the Customer Experience organization, one of Ciscos fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions

Who You Are

Core Competencies

The RENEWAL MANAGER will be expected to have 5 years of Sales experience in the IT industry or equivalent industries
5 years of quota carrying experience is also expected
Understands basic business mathematics, financial strategies, and performance indicators, and applies that knowledge to clients economic and buying environment
Effectively explores interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support ones proposal
The candidate should have experience in building effective account plans and communicating them to stakeholders
Excellent written and oral communication skills with external customers, team, management and with Cisco Sales Team Ensures the level of communication is appropriately focused for the audience they are communicating

Required Experience, Skills and Alignment

5 years Sales experience in the IT industry
Bachelors Degree, preferably in Business or Communications, High School Diploma or GED
1 - 2 years SalesForcecom and system and data base proficiency (Oracle Service Contracts/Discovery experience a plus)
Analytical skills to interpret data and produce summaries
Effective customer services skills to resolve partner/customer issues
Excellent presentation skills
Highly developed negotiation/ influencing skills
Excellent decision making skills, and self-reliant with the ability to make decisions
Positive attitude, professional work ethic and standards
Strong understanding and aptitude for technology

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people

We connect everything people, process, data and things and we use those connections to change our world for the better
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities

Colorful hair Dont care Tattoos Show off your ink Like polka dots Thats cool Pop culture geek Many of us are Be you, with us! #WeAreCisco

#LI-NP1

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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