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  • 0 - 3 Years
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Job Description:

Renewals Manager - GSP Benelux


Amsterdam, Netherlands

Additional Location(s)


Area of Interest

Customer Experience

Job Type


Technology Interest


Job Id



Why youll love Cisco

We change the World, you will become passionate about your employer and the brand you represent Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives Our employees groundbreaking ideas impact everything Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact Youll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities Come prepared to be encouraged and inspired

What Youll Do The new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions

You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account RMs work with customer executives, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal

Key responsibilities and activities include You are a customer trusted advisor that creates and drives customer intimacy
You build deep relationships with C-suite executives ensuring strong communication and collaboration across teams
Through your relationships with the customers and account teams you are able to communicate their objectives to the Renewals team
Develop business case to accelerate path to full adoption, renewal and upside
Owns and executes renewal contracts for products and services on large, complex accounts with multiple technologies
Develop a holistic, deep view of customer requirements and objectives
You define the strategies to drive renewals to on-time closure, as well as minimizing renewals risk and financial attrition
You execute on all phases of the retention renewals lifecycle including communication negotiations, revisions to terms and conditions, obtaining contract signatures, filing appropriate paperwork
You monitor and report on market and competitor activities, providing relevant information to the team and leadership You also analyze data and trends to identify growth opportunities
Mentor and train junior team members on customer environment, cisco footprint and industry standards

Who Youll Work With This role resides in the Customer Experience organization, one of Ciscos fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions

Who You Are You have advanced negotiation skills, and can easily articulate the customer environment, industry and Cisco footprint
Implement policies for forecasting, data quality and accuracy
You love building an understanding of Customer and Partners procurement processes

Required experience You have advanced consultative selling skills
You are experienced in developing and executing win-back strategies for inactive customers
You have experience with CRM tools ie SFDC
Education Bachelor degree; Masters degree preferred
Industry certifications preferred (eg ITIL, PMP, COBIT, Six Sigma)
You are proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you

Why Cisco At Cisco, each person brings their unique talents to work as a team and make a difference

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people

We connect everything people, process, data and things and we use those connections to change our world for the better
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities

Colourful hair Dont care Tattoos Show off your ink Like polka dots Thats cool Pop culture geek Many of us are Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Cisco Systems Incarfix

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