• Remote Management Center Jobs in Bulgaria

  • HP Inc.
  • Bulgaria

Job Description:

Remote Management Center (RMC) Fleet Engineer Save job Job ID 3048787 Primary Location Sofia, , Bulgaria Date posted 08/14/2019 At HP, we believe in the power of ideas We use ideas to put technology to work for everyone And we believe that ideas thrive best in a culture of teamwork That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work This vision is what sets us apart as a company At HP we work across borders and without limits Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals Everyone is valued for the unique skills, experiences, and perspective they bring Thats how we work at HP And this is how ideas and people grow

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies

HP has an impressive portfolio and strong innovation pipeline across areas such as

blended reality technology - our unique Sprout by HP will change the way people do things
3D printing
multi-function printing
Ink in the office
tablets, phablets, notebooks
mobile workstations

EMEA Printing Solution Engineer needs to apply basic foundation of a functions principles, theories, and concepts to assignments of limited scope Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience Develops expertise and practical knowledge of applications within the business environment Acts as a team member by providing information, analysis, and recommendations in support of team efforts Exercises independent judgment within defined parameters

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end users problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
Engages team members for support as required to ensure internal or external business and end-user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

Education and Experience Required

University degree
2-4 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable

Knowledge and Skills

Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of computing, storage, and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience E-support experience

Were looking for visionaries who are ready to make an impact on the way the world works At HP, the futures yours to create!

This is to inform you that HP Inc Bulgaria EOOD (HP) is personal data controller Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
HP Incarfix

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