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  • 5 - 7 Years
  • Posted : above 1 month

Job Description:

Remote Desktop Support Technician India Req # 190073732

Location Hyderabad, TG, IN

Job Category Technology

Our Global Technology Infrastructure (GTI) group is a team rewarded with innovators who love technology as much as you do Together, youll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions Youll work in a stable, resilient and secure operating environment where youand the products you deliverwill thrive

Within the GTI organization, the Customer Workspace Services team is responsible for the overall operations of client support services delivering effective and efficient support, owning and resolving the majority of operational issues and reducing escalations to other teams and working towards overall volume reduction


Work with global peers and technicians to ensure a smooth running of the daily process Have a good knowledge of all applications that are required for support

Maintain technical knowledge to keep up with rapid changes in technology

Take a proactive approach to clients requirements and identify recurring problems

Working knowledge of ticketing systems is an advantage

Adhere to current policies and procedures

Meet and exceed metric requirements

Proactively monitor owned ticket volumes and maintain best practice

This role requires a wide variety of strengths and capabilities, including

Minimum of 1-3 years experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level)

5-7 years of Desktop Support experience within a busy, high volume call environment

Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, etc) and Microsoft desktop applications

Ability to work unsupervised and prioritize workloads

Novell/Netware administration tools knowledge

MS Office 2007 / 2010 suite knowledge

Internet browsers (IE, Firefox and Safari)

Thorough understanding of network connectivity and latency impact

Proven track record in a desktop technical support environment

Strong communication skills; Excellent English (Written and spoken)

Excellent inter-personal and liaison skills

Comfortable in dealing with clients over the phone and 1 to 1, especially in critical situations

Clear and precise requests updated and feedback passed to team

Strong customer service, analytical, and problem resolution skills

Is understanding of and sympathetic to client requirements

Appreciates the potential business and technological impacts of issues

PDA implementation and troubleshooting

Experience performing remote support

When you work at JPMorgan Chase & Co, youre not just working at a global financial institution Youre an integral part of one of the worlds biggest tech companies In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development Our $95B annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world

At JPMorgan Chase & Co we value the unique skills of every employee, and were building a technology organization that thrives on diversity We encourage professional growth and career development, and offer competitive benefits and compensation If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you

Apply today, and put your passion for technology to work at JPMorgan Chase & Co

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 03rd Mar 2020

Key Skills:

Company Profile:

JPMorgan Chase & Coarfix

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