• Netherlands

Job Description:

Prepare client meetings presentations, engaging product specialists where appropriate

Prepare information for and attend customer meetings

Develop and maintain contacts with product specialists in the Netherlands and other areas of the Group

Ensure a robust contact strategy is in place to improve or grow client satisfaction Accurately handle, record and prevent customer complaints in line with our regulatory requirements and ensure great customer outcomes

Undertake annual client reviews and make recommendations to Relationship Directors for areas of improvement

Ensure compliance with mandatory Risk policies and procedures relating to governance, regulatory compliance (including Financial Crime), operational and legal risk

Deal Management and Support 15 PERCENT

Prepare pricing and assist with credit applications

Co-ordinate the execution of certain transactions and implementation of certain products, including liaising with product specialists, internal support functions and other relevant advisors to ensure a good client experience with appropriate risk management practices

Credit analysis and transaction management skills to work effectively with Credit Risk managers, Debt Finance specialists and Transaction Management teams to manage the evaluation and execution of large structured transactions

Operating in accordance with risk appetite and lending procedures

Working to continuously improve credit knowledge and expertise

Ensure high standards of data quality are maintained at all times

Ensure compliance with mandatory Risk policies and procedures relating to credit conformance and regulatory, operational, legal risk and Financial Crime

Demonstration of adherence to Barclays governance policies and controls

Team working 10 PERCENT

Build an effective working partnership with internal support functions Credit, Legal, KYC, Compliance, Operations

Attend team meetings and contribute fully, including suggestions for ways of improving customer sales and service

Contribute to environment of mutual support by sharing knowledge with other team members

Personal Specification

As a Relationship Support Manager your main skills and qualifications will include

Experience building relationships

Experience in client service & communication

Strong Communication skills

Team player with natural ability to collaborate across borders

Knowledge of products and services offered by the Corporate Bank

Knowledge of products and services offered by other areas of the Barclays Group and frequently used by global NBFI and Dutch NBFI customers

Planning and organisational skills

Fluent in English

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Purpose and Values

Our common Purpose is Creating opportunities to rise We are a company of opportunity makers working together to help people rise customers, clients, colleagues and society

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees Simply put, success is not just about what you achieve, but about how you achieve it


We respect and value those we work with, and the contribution that they make


We act fairly, ethically and openly in all we do


We put our clients and customers at the centre of what we do


We use our energy, skills and resources to deliver the best, sustainable results


We are passionate about leaving things better than we found them

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 16th Mar 2020

Key Skills:

Company Profile:

Barclays Bank PLCarfix

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