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  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Relationship Manager Locations Calcutta, India

Categories Client Management & Sales

Job Description

This channel is responsible for acquiring new merchants, driving intentional volumes from existing accounts and proactively servicing all merchants in the network
Key Activity Critical Success Factors
Generating and closing new acquisition signing leads in the assigned territory
To achieve objective of coverage, quality signings for the territory
Ensuring Merchant set up, welcome call and manages first 100 days to ensure activation
Follow up on customer / employee generated leads
Build relationships for success - consultative solution selling to ensure long term relationship building
Own end to end resolution of reported Surcharge & Suppression cases
Effective and efficient delivery of campaigns
Proactive identification of incremental opportunities to leverage all client contacts based on needs, while potentially leveraging cross selling opportunities
Provides first point of escalations from other contact channels
Reinforce and demonstrate the Value Story to retain merchant and promote Card Acceptance
Develop in-depth understanding of the customers and marketplace
Achieving sales & acquisition targets by signing new merchants and increasing business with existing ones
Customer, market, AMEX product knowledge Qualifications
Graduate with minimum of 2 years of sales experience or a post graduate from premium institute with 6 months of experience
Knowledge of competitive market place and industry practices
Knowledge of AMEX merchant operating systems and information management systems
Knowledge of AMEX processes and rules of engagement to coordinate / work with appropriate support resources
AMEX Operational knowledge
Effective use of consultative selling process
Driving for results
Collaborating and influencing others
Effective time management skills
Effective relationship building skills
Effective in resolving conflict
Effective negotiating skills
Effective problem solving skills
Team player
Ability to establish and maintain credibility with external customers
Adaptable to varying tasks according to account importance and / or size
Use of quantitative data analysis to sell Value
Readily accessible to satisfactorily address merchant changes / issues
Abide by Company Policies

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

American Express Banking Corporationarfix

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