• Relationship Manager Jobs in Ghaziabad,India - 23833793

  • Yes Bank Ltd
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Relationship Manager - ( REL0001RK )


Relationship Management

Builds and manages credible & lifelong customer relationship at appropriate levels through reliable service delivery

Strives to provide a differential customer experience that supports our YFB value proposition

Executes integrated sales, service and relationship strategies to support growth and retention of business customers

Understands clients global banking needs in order to provide holistic financial solutions in collaboration with the PSM (Product Sales Manager)

Generate Incremental Business

To focus on profile based cross sell of value added products such as Trade Forex, CMS, POS, Payment gateway solutions, doorstep banking, working capital / loan needs & OPDT and family SA

Analyses and maintains details regarding nature of business and business model to extract existing and potential opportunities as well as any potential risks

Positions our value proposition linking benefits to the customers key business requirement / issues

Anticipates the complex financial needs of the client and offer solutions through a wide range of products, services and tools

Ensures proactive migration of portfolio customers to direct banking channels esp Net Banking

Customer Engagement and Quality Focus

Maintains continuous customer engagement with all customers and serves as a contact point between customer and Bank & proactively resolves customer issues/queries

Builds trust and confidence in the Banks ability to service more complex customer banking needs by providing accurate information that is responsive to customers needs

Ensures One-Group-One RM benchmark across all managed relationships

Adheres to sales process & KYC Norms of the bank

Confidential Page 48 of 130

Self-Management Responsibilities

Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year

Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training

Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively

Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks Risk and Internal Control Responsibilities

Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager

Executes the established internal control systems and compiles relevant information for departmental audits, as necessary


KNOWLEDGE Minimum Qualifications

Bachelors degree

Masters degree is preferred Professional Certifications

AMFI/NCFM/NISM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage Language Skills

Written and spoken English is essential EXPERIENCE Years of Experience

A minimum of 5 years of relevant experience with at least 3 years in a similar role Nature of Experience

Prior experience in BFSI Sector

Primary Location India-Uttar Pradesh-Ghaziabad

Work Locations Ghaziabad

Plot C-37 Rajnagar Dist Centre (RDC) Ghaziabad Uttar Pradesh 201002 Plot C-37 Rajnagar Dist Centre (RDC) Ghaziabad Uttar Pradesh 201002


Job Relationship Manager

Organization Branch Banking

Schedule Regular

Shift Standard

Job Type Full-time

Day Job

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry :
  • Banking -General
  • Functional Area : Banks/Insurance/Financial Services
    Role :
  • Salary : As per Industry Standards
    Deadline : 15th Apr 2020

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