• Relationship Consultant Jobs in Bangalore,India

  • GreyTio sofware pvt ltd
  • Save Job
  • 3 - 4 Years
  • Posted : above 1 month

Job Description:

Position Purpose

Greytip Software is Indias largest provider of cloud HR & Payroll software solutionsWith a customer base of over 8000 we touch the lives of 900,000 employees daily Our mission is to improve people centric practices and performance in SME (Small and Medium enterprises) through our cloud solution, greytHR

We are looking for a passionate and customer focused individuals who will be responsible for supporting the greytHR application and ensuring smooth resolve of our client issues

Duties & Responsibilities

Ensure availability within and outside of business hours for selective clients Scope of support to clients include addressing client issues through ticketing system, over the phone and on site visit, as needed
Perform as key contact point of clients dealing with routine matters throughout range of services and products
Maintain good relationships with clients so that the business can maximize the value of those relationships
Understand the problems and challenges of clients and identify ways the business could better address those needs
Participate in one-on-one meetings with clients to explain services in an effort to guide their choices
Support clients on phone, email or remote support tools in using and deriving maximum value from the application
Acquireand maintain a comprehensive understanding of greytHR - in terms of usage,configuration, implementation and value
Proactivelybuild strong customer relationships
Understandclient requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
Solutionize either through configurations or workarounds to address client specific requirements
Develop competence in the use of all the information systems used in the implementation of the application
Ensureall project related activities are completed so as to enable the organization to continuously track and improve the support process

Qualifications & Skills

Graduate preferably from a commerce background
2 years of experience in a customer support role inPayroll with high client interaction preferably with domestic clients
Excellent communication skills - both verbal and written
Excellentclient handling skills
Domain knowledge in Indian HR / Payroll is mandatory
Thorough knowledge of Indian Payroll statutory compliances will be an advantage
Excellent verbal and written English communication skills
Excellent skills on effective telephone and email communication
Apart from English, familiarity in Hindi will be an advantage
Highly Customer Focused with ability to listen and engage customers to achieve desired outcomes
High degree of patience
Good problem solving skills
MS Excel skills
Willing to work weekends and holidays
Willing to stretch during high volume periods (Month, Quarter and year ends)


Competitive salary
Great team members & energy filled work environment
Opportunity to be involved in high impact work and progressive learning environment

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

GreyTio sofware pvt ltdarfix

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