• Regional Head - West - Merchant Services Jobs in Mumbai,India - 25255050

  • Mastermind Network
  • Save Job
  • 10 - 14 Years
  • Posted : above 1 month

Job Description:


- Acquire new merchants leading a large multi city team, driving volumes from the new sales by proactively servicing & enrolling them on specific programs

- Lead a large multi-city team towards meeting the Clients objective of parity coverage in the market

- Partner with Issuers ICSS, GNS, GCC in terms of integrating merchants to strengthen card value proposition

- Drive marketing platform programs and merchant activation programs in alignment with GNMI and ME team - Grow DBV through specific programs with relevant merchants Recurring Billings, Merchant Bonus, IPG, etc

- Develop in-depth understanding of the marketplace

- Proactively conduct research and various data gathering activities, including networking and reading, to understand the market/industry, Clients competition, and issues impacting the customers business, use SMART reports extensively to acquire and retain large merchants

- Develop in-depth understanding of the customer

- Place value on knowing all aspects of customers business, including organizational structure, culture, and personalities

- Manage an effective pipeline of opportunities

- Identify potential opportunities against major business drivers

- Influence customer decisions - Work in partnership with the customer as a problem solver by clearly identifying the needs that will influence customers buying decision

Critical Factors to Success

- New account additions to the merchant base

- Active engagement with merchants to ensure acceptance seamlessly on a regular basis

- Drive billing volumes through the merchants leveraging marketing programs

- Map key geographies & merchant base to ensure maximum coverage

- Engage with Sales & Service Staff and drive efficiency & productivity

- Understand the stated/unstated needs of the customer & influence effectively to design solutions oriented towards solving customer problems

Desired Profile

- Merchant acquiring and servicing experience with a large /reputed organization

- Retail industry experience FMCG, Online retail , PSP companies with experience of managing distribution

- Experience in Customer, market, product knowledge

- Knowledge of competitive market place and industry practices

- Knowledge of merchant operating systems and information management systems - Conceptual and analytical thinking, Collaborating and influencing others

- Readily accessible to address portfolio changes / issues to the satisfaction of the merchant - Team player and effective at driving results

- Ability to establish and maintain credibility with external customers

- Adaptable to varying tasks according to account importance and / or size

- Use of quantitative data analysis to sell Value

- Coach to win

- Conduct Sales and value story trainings for the sales team - Compliance with Company Policies

Functional Skills/Capabilities

- In-depth understanding of cards/payments business (issuing & acquiring ecosystem)

- Basic financial acumen like P&L understanding

- Knowledge of external insights & competitive landscape

Technical Skills/Capabilities

- Understanding of new development technologies in POS machines (Tap & Pay,Scan & Pay,QR,EMI build)

- Consultative selling skills

- Handling objections

- Negotiation enabled by data & analytics

Knowledge of Platforms

- MS office suits (Excel, Word, Powerpoint, Access) Preferred

- Network platforms

- POS terminals/ systems


- Enterprise Leadership Behaviors

- Set The Agenda Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

- Bring Others With You Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

- Do It The Right Way Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Academic Background

- Postgraduate (Full time MBA - Sales & Marketing, from a reputed institution)

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 30th May 2020

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