• Regional Cloud Success Plan Realization Engagement Engineer Jobs in United States Of America

  • SAP Labs Pvt Ltd
  • United States Of America, Usa

Job Description:

Leverage assets from across all LOBs, beyond bill of materials
Utilize EWS Indicators to produce scalable services and activities
Manage and continually improve Global Production Release Coverage Management
Execute pilot delivery, validation and evaluation of Services

Building Bridges, not Silos, with key stakeholders

Foster cross-team partnerships with all stakeholders, internally and externally, to drive asset expansion
Identify and leverage best resources to safeguard customer events (GDPR)
Facilitate and manage continuous improvement with Delivery, MCC, PM, PS, Eng, Ops, Enablement, Experts, CPS and Services

The Cloud Success Plan Realization Engagement Support Engineer is responsible for actively participating in engagement, functional, and technical reviews In this capacity, the Engagement Support Engineer will act as the cloud strategic engagement expert to drive the success of Preferred Success (PS) Support Delivery The Engagement Support Engineer will be responsible during these reviews for providing engagement strategy guidance for CSMs, highlighting opportunities for enhanced engagement throughout the lifecycle of the customer and SAP Solutions

Through internal and external customer interactions, the Engagement Support Engineer will promote the role of the CSM as the main point of contact and accountable owner for their customer(s) The Engagement Support Engineer will partner with CSMs to ensure best-in-class service is provided by partnering with them to delivery and drive strategic engagement planning In addition, the Engagement Support Engineer will assist in the delivery development of recommended services

The engineer will maintain all appropriate levels of production/solution certifications, will participate in all appropriate training sessions to remain up to date with workflow changes and will proactively continue to develop their own skillsets and product/knowledge to provide the best level of support possible

The engineer will report directly to their local Regional Cloud Success Plan Realization Lead and will partner with their local leadership team and global PS teams

Key tasks include but are not limited to the following

Directly assist CSMs in critical customer situations
Integrate with delivery development to assist and drive new services
Develop CSM Skillset and drive empowerment via engagement/functional/technical reviews
Increase adoption and retention of subscriptions within local region by promoting Preferred Success best practices
Ensure customer and employee success by assisting key support initiatives at a regional level
Enable and Empower the Customer Success Manager (CSM) role to provide their customers a best-in-class support experience via the Global Cloud Success Plan Realization initiatives
Mitigate critical customer situations, working proactively to prevent unmanaged escalations in partnership with CSMs
Reinforce Preferred Success Engagement Methodology with other peer business areas (MCC, Operations, Engineering, Customer Engagement Executives (CEE), etc)
Assist in building trusted relationships with customers senior/strategic management, business and IT
The role is both an internal and client-facing role

Experience & Educational Requirements

Experience & Language Requirements

5 years of experience in SAP, S/4 HANA Cloud, CX Cloud, Cloud Platform, or comparable area
SAP business process expertise in sales/logistics/manufacturing/finance or similar areas
Ability to deliver results under pressure, take accountability with a pro-active and results-oriented in nature
Previous experience in customer engagement, software solution support, and technical delivery
Customer centric focus, as well as skills to interact/collaborate with customer IT decision makers and LOB decision makers
Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion
Self-motivated, team oriented individual
Desire to coach peers, assisting in the further development and empowerment in their role
An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions
Understanding of SAP organization and service strategy and portfolio
Experience in customer engagement and/or team lead roles preferred (Examples include Engineering Architect, Customer Success Manager, Technical Quality Manager, CoE Team Lead)
English Level 3 Fluent
German, Spanish, Portuguese, and Chinese Additional languages per region requirements Level 3 Fluent


Bachelors Degree Master Degree desirable

Professional Training & Certification

Ability to obtain certification in SAP cloud solutions as required by role

Success is what you make it At SAP, we help you make it your own
A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (AmericasCareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom) Requests for reasonable accommodation will be considered on a case-by-case basis Successful candidates might be required to undergo a background verification with an external vendor

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability

Successful candidates might be required to undergo a background verification with an external vendor
Additional Locations Virtual - USA

Nearest Major Market Philadelphia
Job Segment Cloud, Manufacturing Engineer, ERP, Engineer, Developer, Technology, Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 17th Mar 2020

Key Skills:

Company Profile:

SAP Labs Pvt Ltdarfix

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