• Recruiting For Ground Staff And Air Ticketing Executive Jobs in Jaipur,India - 25371722

  • Awashthi Airlines placements
  • Save Job
  • 0 - 4 Years
  • Posted : above 1 month

Job Description:


Ground Staff Job Description
We are looking for energetic Ground Staff to be responsible for administrative duties and communication with passengers Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations and selling tickets You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied

To be successful as Ground Staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company Ultimately, outstanding Ground Staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers

Ground Staff Responsibilities



  • Greeting and welcoming passengers, and responding to questions

  • Checking in baggage

  • Making reservations

  • Selling airline tickets

  • Stocking aircraft with refreshments

  • Cleaning aircraft after flights

  • Assisting disabled passengers and those with small children

  • Providing information to passengers


Ground Staff Requirements



  • Excellent interpersonal skills

  • Well-groomed

  • Willing to work shifts

  • Computer literate


    Ticket Agent Position Description


    Even though the airlines are in business to transport people from one place to another, they could not function without the help of many people on the ground, including those who take reservations and sell tickets, as well as those who help keep the airplanes operating on schedule

    Working Conditions


    Ticket agents work at an airport ticket counter using computers to provide customer service to incoming passengers Responsibilities include a full range of customer service functions They assist passengers with tagging luggage and baggage check in, ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments The ticket agent also provides directions to departure gates

    In addition to working at the airport ticket counter, ticket agents may also work at an airline ticket office downtown or in a hotel Airline ticket agents may also be stationed at boarding gates at the airport At the gates, they are responsible for processing and boarding passengers This includes handling seat or schedule conflicts, making boarding announcements, checking and collecting tickets at the boarding gate, and assisting handicapped passengers as they board or depart the aircraft Other duties may include, dispatching flights from the gate, and notifying flight attendants about any special needs for specific passengers, such as a child flying alone or a disabled passenger

    Ticket counters usually operate 24 hours a day at the airport, and offer a wide variety of work schedules Ticket agents must have the ability to work varied shifts and schedules including evenings, weekends, holidays and some overtime Each airline has its own policy for such work schedules

    Because ticket agents play a highly visible role at the airport, they are required to wear uniforms and identification

    Working conditions may include standing continuously up to four hours at a time and working in peroidic elevated noise levels Ticket agents must be able to handle stressful situations One of the most frustrating elements of being a ticket agent, is the inability to control the weather or aircraft maintenance problems Such problems can ultimately lead to angry passengers It is the ticket agents responsibility to provide excellent customer service and handle these situations in a courteous manner Courteous behavior is essential, especially when dealing with difficult customers or passengers Thanks & Regards contact no 9643364172


Profile Summary:

Employment Type : Full Time
Industry : Aviation / Airline
Salary : Rs 3.5 - 7 Lakh/Yr
Deadline : 09th Jun 2020

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