• Rebel Foods - Brand Delight Manager - IIT/NIT/IIM/ISB Jobs in Mumbai,India

  • Rebel Foods
  • Save Job
  • 2 - 8 Years
  • Posted : above 1 month

Job Description:

As an Operations Brand Lead you would lead the Brand Operations Parameters and continuously strive to improve brand performance Following are few key things which would fall under your role and key responsibilities

- Measure brand operational parameters

- Ensure 100% adherence to SOP and compliance at kitchens

- Listen to the voice of the customer - verbatim of concerns and feedback

- Improve brand ratings on all platforms Work with training and call center to drive customer delight

- Work closely with brand managers to ensure all marketing programs are executed well in kitchens

- Ensure the brand is always active and there are no deactivations

- Ensure review of processes and SOPs to bring in better efficiencies of operation

- Identify bottom performing kitchens and come up with action plans to enhance their parameters

- Ensure seamless execution of ATL or marketing promotions across kitchens

- Ensure seamless launch of new products across kitchens

- Drive the required change through camera audits and personal visits

- Work closely with Zonal Delight Managers and Area Delight Manager to achieve expected results

As an Operations Brand Lead you would focus on Sales, Brand Ratings (Own & Partner platforms), NPS scores, Sales Loss, Customer Retention, and Process Improvement

Preferred Skills If you are good with your Coaching skills, training skills, analytical ability, presentation of data, good written and verbal communication this role might fit the bill for you


- Around 2+ years of work experience + Graduation or Post graduation from Tier I B- Schools or Tier I Engineering College

- Location Mumbai, job would also involve frequent travelling

- Reporting Head of Operations

About Us

Worlds leading consumer companies are all internet / technology / new age companies - Amazon (retail), Airbnb / Oyo (Hospitality), Priceline (travel), Netflix / Spotify (Entertainment) The only sector, where traditional companies are still the largest ones is restaurants McDonalds market cap is 130 BN USD With Food Delivery growing exponentially world wide, there is an opportunity to build worlds most valuable restaurant company on the internet, superfast We have the formula to be that company

Today, we can safely say we are worlds largest delivery only / internet restaurant company, and by a wide margin At 1100+ individual internet restaurants, in 15 Indian cities, we have indeed come a long way in the last 24 months Its still Day 1, but we know we are onto something very, very big We have a once-in-a-lifetime opportunity to change a 500-year-old industry For more detail on how we are changing the restaurant industry from the core, using the power of internet, please refer below Its important reading if you want to know our company better and really explore working with us


While after reading this, the WHAT would be pretty clear, we would also want you to go through the HOW part, which is not just about the Multi-brand business model, but the - Way of working- aka - Values- at REBEL foods These so-called values are not mere A3 printouts hung up on wall but actually the sugar-phosphate backbone of the DNA of each one of us making this happen (finally we made you open the google tab, at least for few of you) This is the only OLD part of ours we retain in our journey of achieving NEW milestones and frontiers day in and out


Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 16th Feb 2020

Key Skills:

Company Profile:

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