• Razorpay - Assistant Manager/Manager - Key Accounts Jobs in Mumbai,India - 24759596

  • Razorpay
  • Save Job
  • 3 - 7 Years
  • Posted : above 1 month

Job Description:

Job Profile

The key accounts team manages marquee clients Your role encompasses the following

- Building and maintaining relationships with clients and key personnel within customer companies

- Conducting business reviews to ensure clients are satisfied with their products and services

- Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota

- Attending meetings with clients to build relationships with existing accounts

- Achieving client relationship targets and KPIs as set by the team lead

- Liaising with internal departments to ensure client needs are fulfilled effectively

- Escalating and resolving areas of concern as raised by clients

- Carrying out client satisfaction surveys and reviews

- Monitoring company performance against service level agreements and flagging potential issues

- Updating the CRM for any change with regard to a client

Skills Required

- Knowledge of customer service practices

- Technical aptitude and ability to learn tech software

- Strong interpersonal skills and an ability to build rapport with customers

- Previous sales/customer service/account management experience

- Organised approach to work

- Hardworking with strong work ethics

Experience Required

- Overall 3+ years in key account management

- Candidates with payment gateway experience will be preferred

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 02nd May 2020

Key Skills:

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