• Quality Manager Jobs in Pune,India - 23842767

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Job Description:


Hiring Quality Manager


Must be from International BPO

Current designation should be a Tenured Deputy Manager or Manager – Quality & leading a team of QAs, TL , AMs  



  • Roles & Responsibilities
     Drive continuous improvement for Quality and Delivery
     Manage Call Quality & Client related KPI&
     Strengthen Quality management processes / framework to improve quality delivery
     Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation
     Ability to get out of the box ideas and Process improvement initiatives in the process
     Provide quality floor support, feedback and refreshers
     Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
      Data Handling / data interpretation

    Essential Skills / Expertise required-
     Certified Six Sigma Green Belt
     Good working knowledge of  Quality systems, tools and technologies
     High level of maturity to handle people including but not limited to client, stake holders, peers etc
     Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
     Detail oriented, Strong organizational and Presentation skills
     People Management skills
     Ability to drive initiatives to closure
     Ability to deal with all levels of employees
     Ability to provide leadership, direction and motivation to build high performing teams
     Analytical / Quantitative skills
     Excellent Communication skills
     Flexible to work in a 24X7 environment (night shifts and weekends basis scope)


  • Incase interested then please call at 8467054123, 9289980777
  • Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend
    Role : ITES Operations, Voice Process - International BPO Type
    Salary : Rs 10.00 - 14.00 Lacs p.a.
    Deadline : 18th Apr 2020

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