Job Description:

The candidate will be responsible for

- Conducting periodic quality audits across the organization to drive process compliance and identify areas of improvement

- Lead the certifications program for ISO / CMMI and other relevant certifications

- Help project managers adopt project management processes that can result in better-delivered quality for clients

- Train project managers and team leads on an ongoing basis

- The candidate should have significant audit and process management experience in a KPO / BPO / IT services environment, with hands-on process monitoring and improvement exposure on large projects

- The candidate should have experience of driving process improvement and other quality management initiatives in an ISO or CMMI environments

- Should be able to independently plan, execute, monitor and report process efficiency initiatives to the top management

- Exposure to research and KPO processes is desirable

- Exposure to Lean / Six Sigma or similar methodologies will be a strong positive

- Prior experience in ISO / CMMI certification will be a strong positive

Salary offered 8-14LPA

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 20th Apr 2020

Key Skills:

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