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  • 4 - 10 Years
  • Posted : above 1 month

Job Description:

Job Description

DESCRIPTION

Must have BPO exposure
Must have handled Training & Call monitoring role both (barging calls & sharing feedback)
Support the Companys pursuit of high quality service to internal and external customers and enhancing the overall customer experience
Conduct quality assurance monitors and coach based on the data monitored and creating reports
Ensure that internal policies, procedures, and compliance regulations are being followed
Job Criteria
Should be working as Quality Lead OR AM Quality in an International BPO
Should be aware of Quality KPIs & KRAs
Would prefer somebody with Six Sigma certification
Should have good understanding of Managerial Roles and Responsibilities
Candidate should be flexible with Rotational Shifts & 6 days working culture
Should have excellent Communication skills

Salary 4 Lac To 10 Lac PA Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 4 - 10 Years Qualification Higher Secondary,

Profile Summary:

Employment Type : Full Time
Industry : Recruitment Services
Salary : Not Disclosed
Deadline : 01st Apr 2020

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