• Quality Leader for KPO Jobs in Ahmedabad,India - 25628417

  • Techno wise
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Skills Quality Analyst, Quality auditor, Quality executive, BPO Call Center, Voice Process,

International BPO, Call center BPO, International Call Center, Call Centre, Call Center Executive

Functional Area Customer Service/Call Centre/BPO

Education Details Minimum HSC required

About Company

B2B marketing and sales teams have an abundance of data but very few insights and

intelligence to act on We with the help of its proprietary technology coupled with human

intelligence gives you the relevant insights and sales intelligence that drives new customer

acquisitions and revenue streams Our team of data researchers, data scientists, business

analysts, and marketers work collectively to align your marketing and sales efforts

Today, our customer base includes the fastest-growing mid-sized companies and

large enterprises like PayPal, TechTarget, QuinStreet, Yahoo, Jive, and more

• Should be efficient in monitoring calls and emails

• Should have excellent communication

• Ability to utilize Microsoft application, including Outlook, word, Excel, Access and Power Point

• Should be able to provide feedback and check maintenance of Quality

• Should be able to train and coach new joiners

• Should be able to conduct calibration session with operations and training team

• Generating daily, weekly and monthly Quality reports

• Should be able to assist the team with continuous approach of improvement

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Any Process - International BPO Type, Blended Process -
Salary : Best in Industry
Deadline : 08th Jul 2020

Key Skills:

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