• Quality Assistant Manager - Non Voice Jobs in Pune,India - 25677845

  • Exela Technologies
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Quality Assistant Manager - Non Voice 2 to 5 Years

Pune - Sharda Arcade

Position Type


Requisition ID


Level of Education

3 Year Degree or equivalent

Years of Experience

2 to 5 Years

Assistant Manager, Quality Assurance

Responsible for Monitoring and ensuring Service Quality Plan adherence
Work in conjunction with the Team Leaders and the Operations Managers to ensure performance and quality standards are adhered
Carrying out Fortnightly / Monthly Meetings with Operations Team to plan actions for improvement in Quality Performance
Attending internal & external calls for Quality Discussions
Establishing and strengthening QC Practices as per process and business requirement
Support to QC s, TL and Managers in driving Quality Improvements
Direct employees to ensure highest standard of quality so that the organization meets both internal and external requirements
Tracking and analyzing customer complaints
Preparation of Table F, FMEA, SDQ Matrix, Quality Dashboards report etc
Contract management Should be able to drive the obligations from the MSA
Client management Liaise with the customer on process improvements, enhancement of customer satisfaction, issue resolution, quality drive
Responsible for Driving process improvement through Lean Six Sigma
Should have used Quality Tools in his current Role for Quality Analysis
Build relationships with key business leaders and other onsite stakeholders to drive improvements
Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking
Manage the flow of day-to-day operations

Must be graduate
Should be a Quality Team Lead or Quality Assistant Manager in his current role managing a team size of 7-10 QA resources
Should possess thorough knowledge of Quality Tools
Candidate should have been in client facing role at least for 12 months period
Candidate should have high degree of experience in performing Root Cause analysis
Candidate should have working experience in creating FMEA, SOP and analysis basis quality tools
Complete Knowledge on QC,QA and QI
should carry excellent communication skills


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : Quality/Process Control
Role : Quality Assurance
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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