• Quality Analyst Jobs in Gurugram - 23839778

  • Puzzolana Machinery Fabricators
  • Gurugram

Job Description:

Responsibilities
Process audits to check variations
Associate coaching and feedback
Action planning to improve Quality Scores
Design and implement new ways to improve performance / qualitative delivery
Act as a customer advocate and highlight process gaps
Participate in calibration sessions
Conducting Quality orientation session for new hires
Desired Candidate Profile-
Excellent written and verbal communication skills
Graduate/ Post graduate with minimum 1 years of transactional Quality experience
Exposure to voice & non voice (Chat) transactional Quality
Ability to get out of the box ideas and Process Improvement Initiatives
Drive robust action planning and interventions to meet and exceed targets
Saturday / Sunday / Friday are mandatory days to work, Offs are only on weekdays, agents should be flexible for given shifts most likely (8 AM to 12 AM)
Other Details
Industry Internet/ Ecommerce,

Profile Summary:

Employment Type : Full Time
Industry : Cement / Building Material
Salary : Not Disclosed
Deadline : 18th Apr 2020

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