Job Description:

About Medline

Medline is Americas

largest privately held national manufacturer and distributor of health care

supplies and services Today, Medline manufactures and distributes more than

100,000 medical products, encompassing medical-surgical items and one of the

largest textile lines in the industry With seven manufacturing facilities in

North America and over 25 joint venture manufacturing plants worldwide, along

with 47 distribution centers, Medline posted $102 billion revenue last year

Why join Medline


direct, full-time employment in a large, stable, rapidly growing and yet

profitable company


owned company with no public debts


ill effects of recent downturn/recession


compensation and benefits package


individual growth potential in this new establishment


door and highly ethical work culture, with due accountability



Medline International is looking to hire an

experienced QAD Support Team Lead for its Offshore Delivery Center, located in

Pune, India The role will be part of the organization of Medline s Information

Services Department, and will report to Manager in India and work closely with QAD

IT Team Lead

The QAD IT team activities are split in projects

and support (including change requests) The candidate will effectively be the QAD

Support Lead for Medline Europe with a team of QAD developers mainly based in Pune,


The person will be responsible for support

and maintenance of QAD, providing guidance to the developer s team and planning

and coordinating the QAD related work This position would be a gatekeeper to

transition project work into ongoing support This is also key to safeguard the

quality and documentation around any projects that get handed over to the

Support team

For prioritizing application change requests

the person will be working closely with key users in the business and the QAD

team lead



Technical and

Functional Requirements

Minimum of 6-8

years working experience with QAD (and Mfg/Pro) including experience with QAD


Experience &

Aspiring to spearhead technical support teams as a hands-on application support

lead, experienced in Problem and Incident Management

Interact with

internal teams and external 3rd party vendors to troubleshoot and resolve

complex problems

Ability to manage issue resolution and

product fixes with QAD team

A broad range

of QAD knowledge especially from the following functional areas Customer

Services, Procurements, Supply Chain/Logistics


using Qxtend and Progress Openedge


working closely with remote functional leaders at Operational Level from other

Business Departments

Mentoring to

the local team


initial triage, duplicate and analyze customer reported issues Identify and

provide solutions to the customers, including patch retrofits


business expectations

Align support



temporary code fixes and suggest workarounds to the reported issues



Experience with managing projects and teams

on a strategic and technical level

A strong let s-do-it attitude

Likes working independently, on multiple

assignments simultaneously

Pro-active attitude and proposing

improvements where applicable

Excellent English verbal and communication


Good interpersonal and communication


Experience with Agile/Scrum,

Profile Summary:

Employment Type : Full Time
Industry : Pharma / Biotech
Salary : Not Disclosed
Deadline : 15th Apr 2020

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