• PSS Senior Support Analyst Jobs in Chennai,India - 25330793

  • Standard Chartered Bank Ltd
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base


The primary objective is in analysis of Security Product & platform issues, schedule resolutions, implement resolutions, verify, validate and deploy the resolution in Production The position would report to PSS Team Support Manager and provide updates on the status of PSS issues, SLA compliances etc Where required, the PSS Senior Support Analyst would have to liaise with Business in order to explain / get the clarifications required A key derived responsibility would be to ensure high availability of the supported application as per or better than agreed upon SLAs


The responsibilities include the following

Take End to End ownership of Security Technology Services incidents/Requests in order to resolve them within agreed service levels and to the satisfaction of customers

Help PSS Team debug difficult issues and achieve resolution

Meet or Better assigned SLAs

Improve stability of applications through root-cause analysis and undertaking preventive / perfective maintenance activities

Look at ways of improving the processes in order to achieve optimum productivity and continuous quality improvements

Help the PSS Team to provide on call/ on premises coverage on a 7 day a week, 24 hour per day (24/7) basis

Adherence to the specified standards of Quality and Audit / Risk requirements

Upholding the Values of the Group and Company at all times and Compliance with all applicable Rules/ Regulations and Company and Group Policies

To build relationship & network with stakeholders within & outside STS

Ensure customer satisfaction through improved service and quality


PSS Manager

PSS Team Members

Customers (Business)

Service Desk Team Members

IT Country Service Managers and Heads

ITSC Unit members, Human Resources, Service Quality & Risk Team


Continuous improvement in Productivity, Quality, Service Levels

Performance on PSS activities

Employee Engagement

Required Skills, Aptitude, knowledge and discipline

Customer Engagements and Satisfaction

Networking with Stake holders



Essential Graduate in Computers or other Technical certifications

Desired Post Graduation in Science / Others, Technical certifications


Years of Experience A minimum of 7 to 10 years of experience in any of the Security Products

Nature of Experience Experience in supporting business critical applications in Security Technology Services space

Product/Skill Knowledge Hands on experience in any of the Security Products of Primekey, PKI Infra such as MS AD CS, Encryption/ Tokenization products and rights manangement products etc and hands on in Python / Java / dot NET, Oracle PL/SQL, UNIX Shell Scripting

Essential Skills / Aptitude

Experience in Production support is mandatory

Good interpersonal and communication skills

Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner

Strong ethics, loyalty and genuine concern for the needs of others

Adept at applying generalist IT knowledge to specific problem resolution situations

Familiarity with hardware/software components and terminology

Strong customer service background, ability to work in a team environment, enjoy working with people

Strong analytical and statistical skills

Self Learner / Quick Learner

Proven ability to Multitask

Demonstrated customer service skills

Ability to ensure all client requirements is met along with overall client satisfaction

Adherence to the specified standards of Quality and Audit / Risk requirements

Coordinating with other business functions to develop and implement plans

Ensure proper communication across all lines of authority within the team

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

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