• Project Manager Jobs in Ahmedabad,India - 25265129

  • Techno wise
  • Save Job
  • 4 - 9 Years
  • Posted : above 1 month

Job Description:

Requirements from the candidates

Core Job Activity

  • Conduct Kick-Off calls with the client to understand the project requirements

  • Conduct required secondary research to understand the project topic and content

  • Assisting the software team to build Survey Programming link and check it thoroughly

  • Training the team, Team Leaders, Quality Leader and Reporting Analyst on each project before the fieldwork starts

  • Ensuring that all the client documents and program link are checked and sent to the client

  • Tracking all the project status (production/reporting) on a daily basis

  • Meeting the Interviewers periodically to understand the field level challenges / observations and putting it across to the client effectively after some brain-storming

  • Assisting the reporting team to build status report for each project daily

  • Conducting Mock calls of the Interviewers and coaching them per project based on the project aspects and difficultly

  • Prepare weekly productivity report and send it to the Ops Head

  • Handling the client queries/escalations

  • Controlling the overall floor behavior / discipline and conduct

  • Controlling attrition

  • Benefits to Candidates

  • Gain knowledge of different trends in different markets/countries across different products, services

  • Handling global clients and understanding their respective culture

  • Time management, Team Management & process management while managing your deadlines, schedules, etc

  • Industry expertise / exposure
  • Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend
    Role : Any Process - International BPO Type, Blended Process -
    Salary : As per Industry Standards
    Deadline : 30th May 2020

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