• Program Support Coordinator Jobs in Pune,India

  • Loy Logic

Job Description:

What you will do

  • Manage inbound customer service queries from end customers/clients

  • Have the ability to convert a complaint into a pleasant conversation using various modes of communication

  • Think out of the routine way of working to provide best and accurate solutions

  • Have an eye for details and ability to design action plan while focusing on win-win approach for Loylogic and its clients/customers

  • Have fire in the belly kind of attitude and demonstrate excellence in achieving the Service Level Agreement milestones

  • Ensure Customer service KPI s are achieved and be a part of continuous improvements

  • Ensure strict adherence to zero back log policy

  • Proactively Identify gaps in the process and flag off issues which might result in customer/client dissatisfaction

  • Ensure efficient delivery of response/resolution and high quality services to clients, vendors and end customers
  • What you will need
  • Ownership and accountability should be your basic mojo

  • You Lead by example in providing corrective action plan

  • You believe in proactive measures and not in reactive approach and ensure first time resolution to avoid re-work

  • You constantly pursue excellence in each and every communication You surprise your customers and do the unexpected

  • You enjoy working in a dynamic environment with multi-cultural atmosphere and can communicate effectively with people from different nationalities

  • You possess excellent command over English language both verbal and written German and French would be a great plus

  • Technical knowledge of tools like Jira and understanding of the e-commerce and loyalty industry are desirable If you don t have it all, then no worries - if you have the ability to learn and improve, then we take care of rest!

  • Relevant experience of 2-3 years in customer service function is desirable
  • ,

    Profile Summary:

    Employment Type : Full Time
    Industry : IT - Software
    Salary : Not Disclosed
    Deadline : 16th Mar 2020

    Key Skills:

    Company Profile:

    Loy Logic
    Loy Logic

    Taking these free online tutorials can help you get your next job

    People who search this job also searched for the following Keywords

    Salary trends based on over 1 crore profiles

    View Salaries

    All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status