• Program Mgmt Sr Director , SaaS CRE Technical Jobs in United States Of America

  • United States Of America, Usa
  • Save Job
  • 10 - 13 Years
  • Posted : 24 days ago

Job Description:

Program Mgmt Sr Director, SaaS CRE Technical - 190012IR

Preferred Qualifications

If you are looking for opportunity to work on cutting edge Oracle technology read on

Oracle SaaS Customer Reliability Engineering is looking for dynamic, self-motivated team player for Customer Trust Management function

As a member of the SaaS Customer Reliability Engineering team, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues


Responsible for building a team of technical program managers to work cross-functionally with all teams within the Oracle Cloud ecosystem to design and document improved service management processes related to the onboarding, provisioning, monitoring, managing life-cycle activities, and managing overall delivery of the services for the Oracle SaaS portfolio

Primary focus is to create and utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues

Provide strategic technical support to assure the highest level of customer satisfaction

Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues

Services may be frequently provided by on-site customer visits

Collaborate with other team members on assignments and solutions design

Participate in research and design projects


The candidate will have deep experience in Post-Sales Technical support and more specifically will have the experience described below

10 years of experience with core software products providing post-sales technical support and solutions to enterprise customers

Prior experience in mission-critical service delivery management role

Experience with managing day-to-day activities and leading a team of technical program managers

Familiarity of industry service delivery, incident management & change management best practices

Project planning and management experience

Experience with Atlassian Jira Core & Service Desk, Confluence, PagerDuty, and Slack with an emphasis on system integration

Good technical knowledge of current software, hardware and network standards

Excellent interpersonal and communication skills both written and verbal

Capable of working independently and efficiently

Ability to quickly learn new technologies

Ability to work in a fast-paced environment on multiple projects at a time with individuals across multiple departments regions and cultures


A Bachelor of Science degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry with 30 GPA

OR proven professional/technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle Supports Workforce Diversity

Detailed Description and Job Requirements

Manage people for product development programs or projects focused on the delivery of a product through the design process, and into a finished state for external customers

Manage people for product development programs or projects involving department or cross-functional teams focused on the delivery of a product or computer-based system through the design process, and into a finished state for external customers Plan and direct resource schedules as well as project budgets Monitor the product/program/project from initiation through delivery, interfacing with customer on technical matters Organize interdepartmental activities ensuring completion of the product/program/project on schedule and within budget constraints Assign and monitor work of systems analysis and program staff, providing technical support and direction Select, develop, and evaluate personnel to ensure the efficient operation of the function

Directs and ensures the implementation of operational policies through subordinate managers Interacts internally and externally with executive management, providing negotiation of difficult matters to influence policy Functional expertise and broad company knowledge important Demonstrated leadership and people management skills Strong communication skills, analytical skills, thorough understanding of product development and product management BS or MS degree or equivalent experience relevant to functional area preferred Eight or more years of project management, product design or related experience preferred

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Job Product Development

Location United States

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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