• Program Manager - Digital Domain - BPO/ITeS Jobs in Bangalore,India - 25255670

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  • 7 - 14 Years
  • Posted : above 1 month

Job Description:

Responsible for organizational effectiveness and contribute to the development and implementation of organizational strategies, policies and practices


Strategic planning and execution, service delivery, SLA management, Leadership


- Manage priority level projects from the idealization stage all the way to implementation

- Oversee overall planning and performance for the assigned teams/markets

- Ownership for overall delivery of service level components, quality and productivity targets for the assigned teams/markets

- Determine operational strategies - conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses

- Improve operational systems, processes and policies to build efficiency

- Establish technical specifications, and production, productivity, quality, and customer-service standards

- Responsible for development and administration of account P&L

- Long-term planning, including initiatives geared toward operational excellence

- Contribute to and oversee short and long-term organizational planning and strategy

- Deliver the vision of improving the lives of customers, partners, or client and make an impact on our business or team

- Proactively identify account issues before they are raised by sales or the customer

- Map global issue customer care workflows showing client touch points, tools, processes, stakeholders, inputs/outputs, regional differences, and others

- Optimize processes for current state and design for future state to ensure our customer first approach

- Drive implementation of new processes and ideas with stakeholders to fruition


Driving For Results Challenging, pushing the organization and themselves to excel and achieve

Customer Success Doing the right thing for customers

Team Leadership Leading others to accomplish team goals and objectives

Motivating Others Inspiring others to perform well by actively conveying enthusiasm and a passion for doing a good job

Strategic Planning Able to strategize well

Coaching And Developing Others Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth

Planning And Organizing Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities

Conflict Management Managing conflict between people and effectively resolving sensitive issues

Decision Making Making good decisions in a timely and confident manner

Interpersonal Communication Communicating clearly and effectively with people inside and outside of the organization

Business Acumen Understanding general business and financial concepts, understanding the companys business, and using both general and specific knowledge to be effective

Agility Displaying agility in thoughts, decision-making and change management

Resilient & self-driven A proactive & never give up attitude

- 7 + years of work experience, with 3 years of experience in program or operations management

- Excellent communication skills (verbal and written)

- Ability to collaborate and work across the business to achieve shared success

- Proficient in Microsoft Excel, Word and PowerPoint as well as applications to produce reports/ presentations

- Ability to set targets, motivate & drive a team

- Experience developing strategy, leading global projects, managing progress, and delivering results for stakeholders

- Good exposure to the Digital Marketing and Web Technologies

- Knowledge of Googles products, processes and tools in addition to insight on how needs and processes change as you support advertisers of different sizes and backgrounds

- Technical or Product background working with engineers and cross-functional technical teams

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 30th May 2020

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