• Program Manager - Customer Experience - FinTech - IIM/ISB/FMS/MDI/XLRI Jobs in Bangalore,India

  • TalentGen Advisory LLP
  • Save Job
  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Position Program manager/ Department Customer experience (Leading Fintech venture)

Looking for a Program manager in the customer experience team who will the overall responsibility of developing the strategy and implementing it to enhance the overall customer experience

Roles and Responsibilities

- The program manager will be working directly with the customer experience head in building the entire customer experience strategy for the company across various customer touch points (contact center, chat, email, social network and self-service)

- Deliver a customer experience vision, strategy and standards that are in line with the companys overall vision and strategy

- Identify best practices to enhance the overall customer experience across various customer touch points

- Develop business models and execution roadmap to implement the customer experience ideas / strategies

- Define KPIs and dashboards to regularly monitor the key customer metrics to measure overall improvement in customer experience


- MBA with 3-5 years of post-MBA experience (Tier 1 MBA institutes only)

- Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment

- Enjoy working in a start-up environment, with proven ability to innovate, prioritize and work customer backwards

- Analytical thinking, project management skills, attention to detail and exceptional organizational skills are essential

- Prior experience in customer experience of consulting background will be preferential

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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