• Sweden
  • Save Job
  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Ciena may well be the most important technology company youve never heard of The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps VR, AI, IOT, 5G literally none of it would be possible without the mind-boggling technology that makes the internet itself work For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world

What will you do at Ciena

This position is a technical role, providing post-sales support for delivery Solution Engineering services like Solution Design, Solution Acceptance, Remote Deployment support and Network Reconfiguration/Migration

We are looking for someone with experience with Multivendor equipment, DCN Design, Layer2-3 knowledge, script creation and complex reconfiguration Just like experienced with UNIX and SUN/Oracle systems


Participates on Customer kick-off calls and provides support to the Deployment Project Managers as the Technical Subject Matter Expert (SME)
Works with the SE and SSM Teams to review specialized/non-standard Customer Requirements and provide customized Deployment SOW Estimates
Provide technical guidance to the SE to ensure that the Network Design meets both Customer and Serviceability requirements

General Activities

Support service partners engineers during project deployment
Analyzes the Network Designs provided by the SE to ensure that the Deployment and In-Service Upgrades of Ciena Equipment are performed in a consistent manner allowing for the delivery of a high quality and cost efficient service Uses Technical Knowledge and Experience to translate the Network Designs into a Solution Design for New-Build, reconfiguration and Network Upgrade Projects
Gathers and Analyzes Customer Network Data and develops the migration strategy required to ensure a successful transition onto the Ciena platform
Reviews the Technical Deployment Package details with both Internal and External Resources to ensure that the are understood by all members of the Deployment Team
Serves an escalation point for issues/problems related to the Technical Deployment Package contents Works with the SE, Customer, and Internal Ciena Groups to resolve any design or product related issues and translates resolutions to the field
Responsible for archiving the As-Built Documentation Sets for future network upgrade support
Provides Off-Site Maintenance Window and Escalation Support to Field Forces during In-Service Network Upgrades Typically off hour support (Weekend and nights)

Collaboration with stakeholders

Will interfaces with the following functional groups on a day to day basis; Systems Engineers (SE), Service Project Managers (SPM), Technical Support, Field Service Engineers, Customer Service Manager, Sales Account Team, Training and Documentation

Areas of impact

Layer 0/1 Ciena product knowledge is mandatory
If also Layer 2-3 knowledge, then specify certifications
Experience with UNIX and SUN/Oracle systems would be beneficial
SONET, Optical Networking and Data Communications (TCP/IP)


BS Electrical Engineering, Optical Engineering, or a related field of discipline
Minimum 10 years of experience
Demonstrated ability to work directly with various cross-functional groups to resolve issues and establish best practices
Excellent Customer Service interaction skills
Excellent written and verbal communications skills
Expert knowledge of MS Office applications (Visio, Excel, Power Point, etc)
Ability to handle travel (approx 25 PERCENT )
Ability to work at night on maintenance windows (20 PERCENT )
Ability to handle multiple projects simultaneously
Ability to review and analyze project information quickly and accurately
Ability to take a conceptual design and develop a process to make it a reality
Ability to work in a collaborative environment
Communications/technology focused career goals


Rewarding experience Meaningful outcomes

Making a difference in peoples lives through design and implementation of leading network technologies Thats what motivates us

A distinct way to work

Free thinking, free discussion, and collaboration are the norm Expect more satisfying outcomes - both personal and professional

Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age

Ciena is also committed to developing inclusive, barrier-free selection processes and work environments If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner Information received relating to any specific needs / accommodation measures will be addressed confidentially

What you can expect from us

You will receive notification of your successful application
Successful applicants will be contacted by Talent Acquisition for an initial discussion
If suitable you will be considered for the short list and our formal interview process

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jul 2020

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