• Professional Services Consultant Jobs in United States Of America - 23662439

  • ASPECT SOFTWARE
  • United States Of America, Usa
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Aspect employs a team of passionate individuals who are changing the face of customer engagement Over our 40-year history we have empowered employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence

Job Description

GENERAL SCOPE & SUMMARY

Responsible and accountable for Aspect Professional Services projects for small to medium accounts which may involve single or multiple Aspect products Oversees the development and delivery of complex Aspect solutions through consulting project activities Responsibilities span from project assignment through final invoicing for engagements requiring varied interpersonal and technical skills Sufficient technical abilities to communicate issues and follow up on solutions Project management activities involve extensive interaction with customer project managers in monitoring schedule and costs Financial responsibilities including project cost estimating, revenue forecasting, and invoicing Identifies additional product/services opportunities in customer organization Performance is typically measured by the adherence to project schedules/milestones, overall project profitability, compliance with VSOE measures, as well as overall customer satisfaction with Aspect and its delivered solutions Researches
and recommends various technology/systems options to optimize a company function or processes Assists customers in the areas of solution planning, impact analysis, risk assessment while incorporating known regulatory issues May participate in a larger project under the direction of a Lead or Program Manager

Focus on planning and managing Aspect solution delivery serving as a single point of contact for customer on all project related issues Oversees multiple small to medium projects with some implementing multiple Aspect solutions Provide management assistance and oversight to Aspect resources delivering the solutions

PRIMARY ROLE & RESPONSIBILITIES

Responsible for the implementation and on-site deployment of professional services deliverables to our customers
Maintain project repository by posting project documents and keeping all items up to date on Compass
Ability to coordinate cross-organizational resources based on project requirements
Manage multiple projects concurrently
Handle day-to-day activities and communication between customer and Aspect personnel
Individuals will have a solid understanding of current technologies
Must be able to work independently and/or as part of a wider project team and assume ultimate responsibility for customer satisfaction during the implementation process by thoroughly delivering installed and tested products
Develop, maintain, and manage Microsoft Project plans, project budgets, and P&L using a variety of standard tools including Microsoft Office suite, SharePoint, Oracle Project Accounting, and Compass
Overall accountability for achievement of project financial objectives revenues, profitability (gross margin), and VSOE compliance
Develop and submit project revenue and expense forecasts as required
Coordinate and ensure timely project progress/milestone billings
Work closely with PS management, providing regular updates on project status, issues and opportunities where appropriate
Proactively identify and resolve project issues and facilitate the resolution process
Maintain and enhance customer relationships through professional demeanor and communications
Follow established project processes and methodology
Undertake other tasks that may be necessary to create an outstanding environment for the growth of a value-driven company

Qualifications

SPECIALIZED KNOWLEDGE & SKILLS

Demonstrated competency in decision making and problem solving; resource management; conflict management; leadership; and planning, prioritizing and goal setting
Ability to communicate complex information to customers, internal resources, vendors, and partners at all organizational levels
Strong customer service and teamwork skills Professional demeanor to maintain and enhance relationships
Ability to use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways Deliver assignments without considerable direction
Ability to develop resolutions to complex problems where analyses of situations or data require an in-depth evaluation of various factors and the frequent use of creativity Ability to exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results
Apply specialized knowledge of Aspect products; along with strong project management skills to define project scope, plans, schedules, and documentation

JOB REQUIREMENTS

Minimum 4 years of experience
Bachelors degree or equivalent work experience
Ability to travel and work Out-of-Hours as required
Ability to pass a background check may also be required
Skilled in the use of standard project management tools, such as Microsoft Project and Compass
Functional use of MS Office; Word, Excel, and PowerPoint, and the ability to learn and utilize resource tools specific to Aspect
PMI certification or Prince 2 project management certification (if UK)
Aspect product certification

Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group

Nearest Major Market Orlando

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 22nd Mar 2020

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