• Production Support - Senior Analyst , Tampa Jobs in United States Of America

  • Citibank India
  • United States Of America, Usa
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Production Support - Senior Analyst, Tampa - 19021375

Description

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients

Citis Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities

Diversity is a key business imperative and a source of strength at Citi We serve clients from every walk of life, every background and every origin Our goal is to have our workforce reflect this same diversity at all levels Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all

Citis Institutional Clients Group(ICG) is comprised of diverse, talented professionals globally located in more than 100 countries and territories, collectively representing an unparalleled international network of financial skills and capabilities serving targeted clients Our clients are top corporations, financial institutions and governments in countries around the world and our mission is to help them achieve their goals We do so by providing strategic, financing and operational insights and executing tailored product/service solutions, both across our borders and domestically The ICG responds to clients changing needs through its long-established relationship coverage approach that provides client solutions utilizing all of Citis relevant capabilities, including the broadest possible access to financial markets globally No other institution can match our combination of global insights, client relationship management services, geographic reach and local and cross-border product expertise

About the Role

The ICG technology is organized into Markets and Securities Services(MSST), Treasury and Trade Solutions(TTS) , Citi Private Bank(CPB) and Information Services Group(ISG)

Trade Transaction Services (TTS) Trade Technology organization supports the Global Trade Services, Trade Finance and Supply Chain management segment of the TTS Treasury and Trade business CITI, with the largest trade services network in the world offers a broad range of solutions that meet our global trade customers needs From risk mitigation to financing, settlement to information, CITIs trade experts and four, regional processing centers offer around the-clock operations support and deliver world-class solutions to suppliers, buyers and Financial Institutions International trade is the cross-border movement of goods and services that develop from a business transaction between a buyer in one country and a seller in another country

We are seeking a Production Support Senior Analyst in the Production Level 2 support team within ICG Production Support The team leads the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to business users and technology senior leaders You will support both global and regional applications NAM, APAC and EMEA to ensure precise 24 x 7 support of our applications In addition, they will work closely with Level 1 Support, development teams, infra teams and the Citi Private Bank business You should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels They also need to possess good multi-tasking skills The support team works shifts through its team members located in North America, Asia and in Europe This is a hand on role so strong technical skills and experience are required An individual willing to take initiative and leadership will have the opportunity to become a lead within the team

Day to Day Responsibilities

Main focus areas will include promoting stability and quality of support services in line with our global strategy and technology management policies, as well as day to day operation and oversight for the various applications operating in the region and globally
Continuously identify the automation scope and implement them to bring in more efficiency
Work closely with development partners to prioritize the top stability issues
This role will attend and respond to compliance, audit or BAU production issues related to business as usual (BAU) functions
Analyze complex problems / situations and to propose simple solutions
Communicate complex technical issues to business users in a language they understand
Handle a workload which is subject to changing priorities and demands
Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Promote effective knowledge management across the Global Production Support Teams
Help to define, record and execute application disaster recovery plans and procedures
Collaborate effectively with multi-functional partners, sharing information and knowledge effectively
Effectively communicate and be compatible with infrastructure and supporting technology groups across a distributed Unix/Linux environment to drive problem resolution and service levels
Work closely with 1st level support teams and work as part of the 2nd level support team to ensure team is meeting the business requirements
Follow through to ensure each problem is resolved according to SLA
Effectively communicate issues and status updates with business users, development teams and Global Support Lead
Liaise with users; business sponsors; and other Application Development groups

Qualifications

Are you looking for a role with the potential of growth and more leadership

Do you thrive in a highly dynamic, fast paced environment

Are you skilled anticipating needs and comfortable communicating with users from all different levels of an organization

If so, we highly encourage you to apply for this position if you have the below skills and qualifications

Essential Technical Skills

-Strong SQL foundation

-Demonstrated experience within production support for at least 3 years, or experience in level II production support

-You are comfortable working within a Linux environment

-You have supported applications deployed in WebSphere

-You can support applications built in Java, python or Perl

-Any RDBMS from the following MongoDb, ORACLE, Sybase, MS SQL & DB2

Nice to have Technical Skills

-Kafka

-Familiarity with Autosys setup

EEO Statement Citi is an equal opportunity and affirmative action employer Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency Citi wont discriminate against anyone for discussing pay, but those with access to pay data in their work cant disclose it unless responding to complaints/investigations or legal requirements

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

Company
Citibank Indiaarfix

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