• Production Support Lead Jobs in Singapore - 23852590

  • DBS Bank Ltd
  • Singapore

Job Description:

Production Support Lead (Ecosystem/Paylah), Group Consumer Banking and Big Data Analytics Technology, Technology and Operations - ( WD04862 )

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels


The role will focus on problem solving and production support for the DBS Paylah application It requires you to be a quick learner with good troubleshooting skills

Debug production issues by digging into the application code, writing support related helpers and ad-hoc scripts, System automation and optimizations This is a very DevOps aligned production management role The role implies extensive collaboration with the developers, business users and the wider regional production support teams It requires you to be an effective communicator and a team player Design, implement, fix and recommend strategies to automate for a very reliable production system/flow Being technically hands-on will help in this aspect The role is expected to involve production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue

The role will need to plan, manage, monitor and optimize the production related & related capacity and resiliency management


At least 8 years of experience and strong understanding of support incident, change and problem management process
Minimum 5 years of experience doing L2/L3 production support, preferably in banking/finance Technology domain
Minimum 3 years of exposure of Amazon Web Services (EC2, ELB, VPC, S3, CloudFront, IAM, RDS, Route 53, CloudWatch, SNS,)
Minimum 3 years of hands-on experiences in Linux OpenShift, Docker Containers and Kubernetes
Good understanding of microservice architecture and RESTful API integration patterns
Involved in installation, configuration and administration of RHEL 5x/6x Servers
Providing data for a weekly and monthly report to senior management
Monitor Production Server Health of different parameters (CPU Load, Physical Memory, Swap Memory, Hard disk, Mysql service, Http service and response time)
Installation of Packages, Patch Management and Upgrades
Effectively communicate issues and status updates with business support, regional colleagues, and development teams
Quick thinker, problem solver (even under pressure) and a fast learner under constantly changing environment
Very good communication skills, be able to communicate effectively to both business and technology partners
Knowledge in iChamp (or similar incident ticketing tools)
Knowledge in Monitoring tools (such as Grafana)


Bachelor Degree in Engineering or Computer Science
Strong Java skills
ITIL Foundation V3/2011 certification preferred
DevOps certification preferred

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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