• Production Platform Engineer Jobs in Bangalore,India - 25342685

  • Quotient
  • Save Job
  • 6 - 9 Years
  • Posted : above 1 month

Job Description:

Position Summary

Quotient, Inc (NYSEQUOT) is a leader in digital coupons We operate a promotion platform that connects great brands and retailers with consumers through Web, mobile and social channels We deliver digital coupons to consumers, including printable coupons, save-to-card coupon and coupon codes for e-commerce Our company is transforming the multi-billion dollar promotions industry into the digital world

To support our continued business growth in the US and in international markets, we are setting up a world class product development and operations support center in Bangalore India We are looking for people with a passion for innovation and creative use of new technologies in building consumer applications in a retail domain

Were looking for a talented and driven Lead Production Platform Engineers In this role, the candidate will be responsible for helping customers resolve technical questions related to the Coupons platform, integration and set up Candidate will be a key part of our Client Success strategy helping integrate new clients and working with both Tier 1 support as well as engineering for Tier 3 support Candidates must have strong analytical, troubleshooting, problem resolution and communication skills, including ability to communicate with customers via phone, face to face, and in written correspondences

This is a great opportunity for an experienced Platform Support engineer, looking to learn and grow and also take advantage of their existing skill set

Position Responsibilities

Main escalation point for Level 2 & L3 Support for technical support issues

Be prompt and provide high quality service and leadership to align with customer goals and requests

Requires the ability to take full ownership and control of an issue, to develop and maintain excellent relationships with all our clients and partners, and to help in continuously improving the support service to maintain a high level of client satisfaction

Lead interaction and collaboration with other teams such as Engineering and Support as needed to address escalated issues

Gain a technical and functional understanding of the platform architecture

Expertise in analysing logs to isolate problems

Expertise in querying DB and analysing the data returned as part of troubleshooting the issue

Collect logs and data to assist in ongoing investigation of underlying defects

Interact directly with our partners and clients to resolve technical issues in a timely manner

Work with other teams as required to identify and report defects, find incident fixes and validate enhancement requests

Notify the management team of any potential escalations

Escalate where appropriate

Mentor and train Tier 1 support members

Work in rotational shifts and provide on-call support as needed

Position Qualifications

BTech/Mtech (or equivalent) with at-least 6 years hands on experience in code development and/or technical support

Exceptional written and oral communication skills including documentation

Past coding experience in core web technologies; Java or ASPNet

Ability to trace and debug Web applications

Understanding of one or more relational databases (MySQL, SQL Server, Oracle) including the ability to run queries and analyze the output

Comfortable with Windows and Linux Server operating systems

Experience with Javascript and HTML

Understanding of Java, Spring framework and how REST APIs work

Perform analysis and tune operating system and web technology performance

Working knowledge of Cassandra

Experience with any enterprise monitoring systems like Nagios, Splunk, NewRelic or Systems Center is highly desired

Knowledge of at least one scripting language Python, Perl, Ruby, Bash, Java, C , Powershell, etc to automate tasks and gather data

Knowledge on ITSM framework is a plus

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Advertising/PR/Event Management, Entertainment/Media
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Jun 2020

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