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  • 6 - 6 Years
  • Posted : above 1 month

Job Description:

Basware is the global leader in Purchase to Pay solutions More than 1 , 000 , 000 satisfied users around the globe in various industries in both the private and public sectors rely on Basware products to automate business critical financial processes Motivated and skilled employees have a key position in Basware s operations and they are central to the company s continuing success
Job description Production Engineer
Job Location Chandigarh
Experience 5+ Years
Current Responsibility & Qualities
1 AWS platform management
2 Good understanding of Network , Infrastructure and Virtualization
3 Platform Changes and RCA handling for service issues
4 Strong Linux and Microsoft technology understanding and hands on
Impact on Business
Local contact point for Infrastructure tasks and issue troubleshooting
The service quality related deliverables like Infrastructure and Platform RCAs and Platform Changes will be hugely impacted
Coordinating service problems / disruption / degradation situations
Driving service quality related changes based on findings done under root cause analysis
Additional contributing factor is that there are a few other experienced team members already about to leave Must have technical skill set required for the replacement
AWS
Virtualization
Database (SQL and No SQL)
Networks
Linux and Windows Operating Systems Job description for the replacement candidate
Has experience of coordinating and guides activities of the Problem Management Team with Internal and External stakeholders
Develops and improves Problem Control and Error Control procedures
Have ownership for controlling and ensuring root cause analysis and preventive actions are implemented for Customer Notification and Product Notification
Conducts post mortem and drives root cause analysis for continuous improvement of the service design
MUST have relevant experience in Incident Management and ITIL
Escalates the analysis and resolution of cross functional problems to relevant internal stakeholders
Provides management information and uses it proactively to prevent the occurrence of incidents and problems in both production and development environments
Ability to create Process SOPs , Control plan
Create and present appropriate quality measures for weekly and monthly reviews for management
Ability create quality dashboards on quality metric and ability to present to management team
Understands the services delivery model
MUST have experience dealing with international clients / customers
Ability to lead conference calls with global team on various quality issues
Candidates MUST have EXCELLENT ENGLISH COMMUNICATION SKILLS (Spoken & Written),

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Basware Corporation
Basware Corporation

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