• Production Application Services Analyst Jobs in Mexico

  • Citibank India
  • Mexico
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Production Application Services Analyst - 19028596

Description

Rationale

This position works in the Citi Anti-money Laundering (AML) Operations function The successful applicant is responsible for running Production Application Services embedded within the AML Regional Hub and reports directly to the Region AML Production Application Services Manager The position will manage the day to day Production Application Services process which includes change control, incident management and release management

Specific responsabilities include

Act as interface with internal customers, supported business sectors, as well as with the Technology organization in support of the relevant Production Application Services processes
Manage the process for advising and escalating on any prolonged or major issues identified
Stay informed on and communicate recommendations for new policies and procedures to maintain efficiencies in system management
Manage the process to develop and maintain appropriate support procedures and Service Level Agreements (SLA) that are compliant with federal, state and corporate guidelines
Maintain appropriate control methods for the business units to request changes
Manage the other ancillary and administrative processes required

Qualifications

Qualifications

Bachelors degree or engineer
2 years of experience in

-end-user support or issue management role or Production Application Services processes

- Database schemas (Oracle, SQL Server, etc)
Banking / Finance / Business background is preferred
Knowledge on Incident Management, Change Management and Production Delivery is preferred

Intermediate to high domain of English language

Skills

Strong analytical and organizational skills
Ability to multi-task & appropriately prioritize tasks
Ability to read and understand Experience in use of production support tools and applications
Strong user of Microsoft Office suite of products (Excel, Power Point, Outlook, Access, Project)
Logical minded person who can understand complex productive issues & think about them with precision
Strong critical thinking skills
Excellent oral and written communication skills and the ability to succinctly convey information to senior management are expected
Demonstrated ability to work independently, interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)
Prior exposure to data management and/or data quality initiatives would be beneficial

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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