• Product Support Technician Automation & Control Systems Jobs in United States Of America - 23849368

  • Sandvik Pvt Ltd
  • United States Of America, Usa

Job Description:

Sandvik Mining & Rock Technology in Alachua, FL is looking for a

Product Support Technician - Automation & Control Systems

Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment, tools, services, and technical solutions for the mining industry The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling

Key performance areas

The Product Support Technician- Automation & Control Systems duties include but not limited to testing, validation, implementation, upgrading and diagnostic troubleshooting of industrial control systems on Surface Blast Hole Drills globally Interfacing with pneumatic, hydraulic, electric systems will be required Solving customer challenges and training will be core to your role

The Product Support Technician will

Provide timely technical service support on xSeries and iSeries Sandvik drills
Complete software installations and calibrations during the commissioning processes
Plan and execute test cases for software releases, issue reporting of founded problems during testing and reporting results for each tested
Participate in software implementation planning meetings - give comments to ensure testability
Provide remote support by using the test simulator environment and guide customer through the troubleshooting
Participate in test automation development that is used in software release testing
Troubleshoot machines to resolve mechanical field issues as well as control system issues
Conduct classroom training to provide a broader product knowledge for the region, distributor, and customer employees
Improve and develop new methods of training media, processes and delivery techniques
Support other internal departments with technical knowledge
Review and maintain all Product Support related documents
Local & international travel to Sandvik locations and customer sites for unit startup/ commissioning/ troubleshooting issue rectification and to provide operator and maintenance training
Comply with policies, guidelines, regulatory requirements and meet objectives per Sandvik Alachua Integrated Management System
Demonstrate respect and commitment to the Integrated Management System (ISO 90012015, ISO 140012015 & OHSAS 18001) taking accountability for its effectiveness and continual improvement

Required competencies

The Product Support Technician will possess

Experience with networking protocols, administration, monitoring, and support
Strong skills in understanding and diagnosis/testing of software-based control systems in mobile equipment
Knowledge of process control systems to include troubleshooting, repair, and test various process control electronics and machinery Typical components include power supplies, I/O cards, transmitters, rotary encoders, positioners, and control circuitry for distributed control systems and programmable logic controllers
Provide field and factory operator and maintenance training
Detail-oriented with the ability to manage multiple projects simultaneously
Preferred to read and understand pneumatic, electrical and hydraulic schematics
Strong electrical, hydraulic and mechanical background
Valid Passport, Drivers License

Your profile

You possess an Associates degree in Computer Science Engineering or equivalent along with at least 7 years working in a technical role on drilling or earthmoving equipment You have ability to function independently and produce results that meet standards of quality, timeliness and acceptability with minimal supervision and general direction

The Product Support Technician should have the following experience

Excellent overall troubleshooting skills including but not limited to control systems, mechanical, electrics and hydraulic aspects of mining equipment
Must have experience with PLC, Microcontrollers and Programming along with a strong customer service background
Ability to operate drilling equipment in a mining environment An understanding of drilling technique, operation issues that will be encountered is a preferred
Drill product experience is a preferred plus


Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Construction/Cement/Metal/Steel/Iron
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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