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  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun

About the team

This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality You will be supported up by a highly-experienced team of support consultants, designers, developers and QA engineers with vast product knowledge As a Technical Product Support Consultant, you will be the face of the FIS organization and will utilize your considerable communication skills to build strong and lasting relationships with your clients Your daily work will be to assist the Asset Finance (AF) clients with their day to day management of the software as part of the Asset Finance Global Support Team, using your excellent analytical and problem-solving skills to replicate and analyze issues, and to provide guidance on client impact and potential solutions

What you will be doing

Client relationship building
Interact with a wide range of global AF staff concentrated mainly in Bangalore and Christchurch, but also in the USA, Philippines and UK
Handle pressure-filled situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities
Proactively helping to prevent future problems by developing and documenting new initiatives and processes, and highlighting any potential defects you may find
Responsibility for ongoing learning of the AF application and business processes of key clients
Adhere to support processes, work instructions and standards
Provide support, training and assistance to others including peer reviews
Provide prompt escalation of functional, technical and project issues to Management
Remain up to date with functional and technical changes within the product
Remain up to date with new technologies and practices relevant to the organization

Incident management;
Act as the point of contact within a global support structure for diagnosis and resolution of incidents
Engage directly with clients to resolve incidents
Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents
Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents

What you bring

Previous experience in a technical support role is essential, with a strong and unrelenting dedication to customer success is imperative
Excellent English written and verbal communication skills
Relevant tertiary qualification and/or professional experience in software development, systems analysis, design and architecture
Experience with relational databases Microsoft SQL Server and Oracle
Sound analytical, design and problem-solving skills, with a high degree of numeracy and a capacity for complex concepts
A positive, proactive and professional attitude a team player who can also work independently under minimum supervision
Maintain a focus on excellence always
The desire to increase knowledge and skills when circumstances call for additional learning

Added bonus if you have

Previous experience with the Ambit Asset Finance software will be highly beneficial
Experience in Accounting or Leasing would be highly beneficial
Experience with reading C# and a good understanding of Object-Oriented development would be highly desirable
Bachelors degree or the equivalent combination of education, training, or work experience

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
The chance to work on some of the most challenging, relevant issues in financial services & technology
A work environment built on collaboration, flexibility and respect

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here www1eeocgov/employers/upload/eeoc_self_print_posterpdf and herewwwdolgov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508cpdf

For positions located in the US, the following conditions apply If you are made a conditional offer of employment, you will be required to undergo a drug test ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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