• United States Of America, Usa
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Product Support Representative II

Job ID # JR74082
Functional Area Client Services
Position Type Full-Time Regular
Experience Desired At least 3 years
Education Desired Bachelors Degree or equivalent

Primary Location US-Florida-Jacksonville 601 Riverside Ave-1199
Secondary Location(s) US-Florida-Jacksonville 701 San Marco Blvd-4103

Travel Percentage 000
Relocation Provided No

Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun

About the team

This position is required to manage our client facing projects and incident management to ensure we meet our client Services Level Agreements This position manages and enforces global PIM procedures amongst PTS PIM staff This position communicates / directs internal stakeholders to enforce live SLA compliance with the PTS business, Client Experience, CIO group, FIS EIM, and others The position is required to own and manage SLA compliance, incident management participation, and delivery of contractual post mortem action items

What you will be doing

Ensure that the client is well informed and prepared for all exchange-mandated initiatives
Interact with clients in presentations, data gathering, and analysis activities
Manage client open issues log and work with client to prioritize issues
Act as the clients advocate within FIS PTS applications
Attend and facilitate scheduled status meeting, trainings, and support solutions onsite at client
Manage the research and implementation of daily and ongoing issues related to product functionality
Attend internal meetings with Product Managers, members of the development staff, and sales to advance the progress of the clients open issues
Oversee the creation and writing of management overviews and functional specifications for custom programs
Oversee client installations and implementations
Follow projects through from inception to delivery in order to insure delivery dates are met or client is apprised of any changes to the delivery schedule
Work with technical staff to document processes and procedures
Documents client information and recurring technical issues to support product quality programs and product development
Some remote off hours support is required

What you bring

Bachelors Degree in business or related field or the equivalent combination of education, training, or work experience (High school diploma or GED for job levels I and II)
Knowledge of FIS products (GMI, UBIX, Clearvision, FIS CD MA, FIS CD TC) and services
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills required
Self-starter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications
Excellent oral and written communications skills
Strong problem solving skills
Experience working with databases(Oracle, Sybase, Sqlserver)
Experience troubleshooting and configuring the following technologies (MQ Series, network connectivity, FIX/FIXML/FPML, SQL, Citrix)
Strong communication skills
Highly organized with the ability to manage a heavy workload in a dynamic environment
Strong client support and/or client relationship management

Added bonus if you have

Prior banking or finance related experiences a plus; personal banking experience preferred

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology
A work environment built on collaboration, flexibility and respect

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here www1eeocgov/employers/upload/eeoc_self_print_posterpdf and herewwwdolgov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508cpdf

For positions located in the US, the following conditions apply If you are made a conditional offer of employment, you will be required to undergo a drug test ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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