• Product Support Engineer Jobs in United States Of America - 25122059

  • CGI Information Systems and Management Consultants Pvt Ltd
  • United States Of America, Usa

Job Description:

Position Description The CGI Managed Advantage Services Program delivers and supports a proprietary Government ERP software suite and we are expanding our client base rapidly Our CGI G&H group is seeking skilled Product Support Engineers for the Night Shift that will work directly with multiple clients in this large-scale, globally supported outsourcing and premium maintenance program based in Lafayette, LA This is a challenging and dynamic role with high levels of involvement with clients, other CGI organizations, and team members supporting interesting, complex, and often critical client needs Limited to no travel required

Position is based in our CGI Lafayette, LA Office

#LI-JG1



Your future duties and responsibilities

As a Night Shift Product Support Engineer, you will be working in UNIX / LINUX environments, you will provide day-to-day production support for assigned clients working on operations activities, including problem resolution, cycle support, and configuration management related to the assigned operations

You will need to pay close attention to detail and the surrounding implications of all actions, be able to multi-task, and be independent and self-motivated with the desire and work ethic to thrive and excel in a non-traditional work environment

You will be a valued member of a 24/7 production operations support group that runs cycles for multiple clients on a nightly, weekly, and monthly basis We are currently seeking those that are able to work flexible hours, as well as participate in the teams rotating on-call and maintenance responsibilities including weekends or holiday support hours

Other duties and responsibilities include

Address SLA-bound technical incident reports or requests by the client

Execute batch jobs and monitor the solution, including log files, for alarms

Monitor the health and stability of the client environments, proactively engaging the necessary stakeholders and remediating issues/incidents that may arise

Manage the clients backup processing and verify backups are successfully obtained to meet SLA requirements

Perform system maintenance and backup and recovery responsibilities, such as applications shutdown/start-up, disabling/enabling regular processing events, performing required backups, and verifying that all required, normal, client operations are resumed accurately following the maintenance

Address client requests for technical assistance such as file recovery, user ID management, or execution of special processes

Support other technical teams by providing screen shots, query executions, or log files necessary to resolve system or application issues

For new client implementations, test and fine-tune scripts and cycle automation processes to ensure stable steady-state operations

About You

You have experience with UNIX, MS SQL and scripting (C shell, K shell, bash, etc); Linux, Oracle, Access and programing languages (Perl, Visual Basic, Cobol, R, Python, etc) will be considered as well

You have knowledge of SFTP/FTP/HTTPS/HTTP and standard network concepts

You are a practical problem solver, strategic thinker and seek advice when needed

You understand importance of adhering to contractual Service Level Agreements

You have strong interpersonal skills working across multiple teams and building trusted client relationships

You take pride in your work and able to communicate technical issues, verbally and written, effectively to both technical non-technical team members and/or clients

Strong written and oral communication skills Ability to provide clear, effective communication regarding technical issues and impact to client business

You have great time management and the ability to work on own initiatives with minimal management supervision

You are able to collaborate effectively with globally dispersed teams

Other Desired Skills

Knowledge of related software and other automated job scheduling tools (JIRA, New Relic, Actifio, etc)

Infrastructure or operations experience in a UNIX/LINUX/Wintel environment

Familiarity with a multi-tiered architecture and network connectivity

Familiarity with hosting platforms such as WebSphere and JBoss

Familiarity with PMP and agile methodologies

Your future duties and responsibilities As a Night Shift Product Support Engineer-you will be working in UNIX / LINUX environments, you will provide day-to-day production support for assigned clients working on operations activities, including problem resolution, cycle support, and configuration management related to the assigned operations

You will need to pay close attention to detail and the surrounding implications of all actions, be able to multi-task, and be independent and self-motivated with the desire and work ethic to thrive and excel in a non-traditional work environment

You will be a valued member of a 24/7 production operations support group that runs cycles for multiple clients on a nightly, weekly, and monthly basis We are currently seeking those that are able to work flexible hours, as well as participate in the teams rotating on-call and maintenance responsibilities including weekends or holiday support hours

Other duties and responsibilities include
Address SLA-bound technical incident reports or requests by the client
Execute batch jobs and monitor the solution, including log files, for alarms
Monitor the health and stability of the client environments, proactively engaging the necessary stakeholders and remediating issues/incidents that may arise
Manage the clients backup processing and verify backups are successfully obtained to meet SLA requirements
Perform system maintenance and backup and recovery responsibilities, such as applications shutdown/start-up, disabling/enabling regular processing events, performing required backups, and verifying that all required, normal, client operations are resumed accurately following the maintenance
Address client requests for technical assistance such as file recovery, user ID management, or execution of special processes
Support other technical teams by providing screen shots, query executions, or log files necessary to resolve system or application issues
For new client implementations, test and fine-tune scripts and cycle automation processes to ensure stable steady-state operations

Required qualifications to be successful in this role Required Qualifications
Experience with UNIX, MS SQL and scripting (C shell, K shell, bash, etc); Linux, Oracle, Access and programing languages (Perl, Visual Basic, Cobol, R, Python, etc) will be considered as well
Knowledge of SFTP/FTP/HTTPS/HTTP and standard network concepts
A practical problem solver, strategic thinker and seek advice when needed
Understand importance of adhering to contractual Service Level Agreements
Strong interpersonal skills working across multiple teams and building trusted client relationships
Take pride in your work and able to communicate technical issues, verbally and written, effectively to both technical non-technical team members and/or clients
Strong written and oral communication skills Ability to provide clear, effective communication regarding technical issues and impact to client business
Have great time management and the ability to work on own initiatives with minimal management supervision
Able to collaborate effectively with globally dispersed teams

Desired Skills
Knowledge of related software and other automated job scheduling tools (JIRA, New Relic, Actifio, etc)
Infrastructure or operations experience in a UNIX/LINUX/Wintel environment
Familiarity with a multi-tiered architecture and network connectivity
Familiarity with hosting platforms such as WebSphere and JBoss
Familiarity with PMP and agile methodologies

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

Key Skills:

Sourced**

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status