• Product Support Engineer Jobs in Pune,India - 25313529

  • Simplify Healthcare
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Role Level 1 Technical Support Engineer for the web based products Candidate should be highly experienced in providing excellent customer service and problem escalation/resolution

Responsibilities Provide Level 1 support to end users Provide troubleshooting and technical support via phone, web based tools and email Advise customers regarding the products proper use and address specific user issues During problem escalations, act as a liaison between customers and Level 2 support Candidate should assist the customer base during deployments

Requirements Good understanding of ASPNET, SQL Server, IIS etc

Candidate should have worked on FACETS

Strong technical and analytical skills

Ability to understand application functionalities, customizations

Solid experience in problem analysis and resolution of software problems

Proven ability to function in a self-directed environment

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success

Innovative thinker who is positive, proactive, and readily embraces change

Ability to handle clients professionally during all interfaces

Strong written and verbal communication skills

Candidate should be ready to work in 24x7 rotational shifts

Experience 5 years and above experience in a technical support/help desk environment

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

These are some of our most popular tutorials

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status