• Product Support Engineer II , Database Jobs in United States Of America - 23296016

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  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Product Support Engineer II, Database Location San Diego, California US Apply

Requisition Number 205010

Position Title Product Support Engineer II

External Description

Location San Diego, CA

What Youll Do

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external customers You will develop a deep understanding of the Teradata database and associated tools and platforms, along with the ability to clearly articulate and document support decisions and findings Product Support Engineers are highly motivated and creative support analysts who are ready to contribute to Teradatas success

Key Responsibilities

Develop in-depth knowledge of Teradata products through self-paced training materials
Work with internal and external customers to deliver analysis and solutions for Teradata product issues
Recreate problems to assist with root cause analysis
Interact with Engineering, Quality, and other cross-functional teams to isolate product defects
Learn and adhere to the Teradata Incident Management Process
Participate in on-call rotation and after-hours support as needed
Treat every customer professionally and with respect; ensuring positive customer experience and satisfaction
Coordinate proper escalations, where needed, for unresolved issues
Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings
Create knowledge on new learnings
Assist in technical mentoring of new team members

Your Background

US Citizen or Green Card required
Located in San Diego, or willing to relocate to San Diego
Bachelors Degree in Engineering, Computer Science, or a related technical discipline
4-7 years of experience with LINUX and/or other OS environments
Experience working in a mission-critical, 24/7/365 environment
Experience working in a geographically dispersed support team environment
Demonstrated ability to learn new technologies quickly
Demonstrated problem-solving skills and analytical ability
Ability to work effectively both independently and in a team environment
Strong time management skills and multi-tasking abilities
Excellent oral and written communication skills
Experience using a problem ticketing system ServiceNow a plus, not required

Specific Skills Youll Need for this Role

Experience supporting customers with complex database systems
1-2 years of Working Experience on Teradata Database
Experience using the command line interface on LINUX
Intermediate knowledge of SQL and relational database concepts
Working knowledge of Java, C/C , XML
Knowledge of Teradata System Management applications (Viewpoint, TASM)
Experience working with Excel, pivot charts and macros
Familiarity with Teradatas load/unload products (TPT, fastload, mload, fastexport)
Exposure to query tuning with an understanding of Teradata Optimizer and statistics
Working knowledge of performance and resource data collection and analysis

Benefits Youll Enjoy

Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage
Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans

CountryEEOText_Description Teradata invites all identities and backgrounds in the workplace We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization We are proud to be an equal opportunity and affirmative action employer We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status

City San Diego

State California

Community / Marketing Title Product Support Engineer II, Database

Job Category Customer Support

Company Profile

With all the investments made in analytics, its time to stop buying into partial solutions that overpromise and underdeliver Its time to invest in answers Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them And we do it at scale, on-premises, in the Cloud, or anywhere in between

We call this Pervasive Data Intelligence Its the answer to the complexity, cost, and inadequacy of todays analytics And its the way Teradata transforms how businesses work and people live through the power of data throughout the world Join us and help create the era of Pervasive Data Intelligence

Location_formattedLocationLong San Diego, California US

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 01st Feb 2020

Key Skills:

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