• Product Support Engineer - eMAM Jobs in Cochin - 25698024

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  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Company Jobs

Empress InfoTech
Empress Cybernetic Systems P Ltd 3rd Floor, Carnival Phase II Building, InfoPark, Kakkanad, Kochi, India - 682042 Phone 91-485-2814165, 91-484-4042440

Career Opportunities

Product Support Engineer - eMAM

Empress InfoTech is a technology consulting and software product development company that offers end-to-end solutions, from concept and strategy, to design, development, implementation, and support We partner with many clients to create and support leading solutions that help businesses become a lasting success in the marketplace

We are looking for highly talented and motivated engineers responsible for the implementation and support of our software product eMAM (http//wwwempressmamcom)

eMAM is an innovative, fast-paced, and growing software product that delivers an enterprise-level media asset management (MAM) platform to the customers throughout the world

Your Responsibilities

Work collaboratively with a highly talented team of technical support engineers to deliver software implementation/support services to customers around the globe
Provide a professional level of technical support to eMAM customers via phone, chat and email updates
Take ownership of issues reported by the customer and work towards its resolution
Provide immediate solution/workaround and guide customers until the issue is resolved
Communicate clearly and concisely with customers in written and verbal form, and maintain accurate and timely records on our ticket tracking system
Recreate customer issues in a local lab environment, the root cause analysis and work with the engineering team to make bug fixes
Perform system upgrades and system migration
Provide support to eMAM re-sellers and system integrators as they deploy our eMAM software to customers
Create and improve our Knowledge Base content
Act as an advocate for the customer and contribute to product development


Excellent written and verbal communication skills
1 years of experience in software and technical support
Excellent troubleshooting, diagnostic and analytical skills
Knowledge of software implementation and server/desktop/network administration
Good knowledge of Windows, Linux and Mac Operating Systems
Experience in Microsoft SQL Server
Knowledge of Cloud services such as AWS, Azure, GCP Certification will be a plus
Willingness to work on rotational 24/7 shifts

If you are interested in this position, email your resume to hrempressinfotechcom with a subject Technical Support Engineer


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jul 2020

Key Skills:

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