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  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

We require a candidate with 3 to 6 yrs exp This is a challenging and exciting role with one of the most innovative and dynamic world leaders in the Customer Experience and 11 Personalisation sector If you want to work in an environment where the technology you are delivering astounds with both its simplicity and depth, then you must come and take a look at what we have developed Day to day, you will be working with multi-award winning, leading edge, patented software Since inception over 15 years ago, we have proven time and time again to be one of those rare organisations that can truly invent technology rather than copy others We continue to raise the bar on our competition and we are looking for the very best talent to help us to deliver it world-wide You must be a motivated, client-focused professional with excellent communication and analytical skills and you should have a strong interest in technology and in particular the internet Your role involves supporting our software in large enterprises, often requiring you to integrate with and work alongside our global partners, who are themselves world leaders in their respective fields A certain element of customer and partner training is also required with this particular role, so you must be confident in your communication skills and you need to be able to adapt to the various nuances that come with working in multiple regions Together with the other members of the product support team, you will take ownership, troubleshoot and resolve direct and indirect client support requests in a timely and professional manner in accordance to the client SLA Core Responsibilities Troubleshooting, understanding, documenting and resolving issues in complex customer environments Stay up to date with and monitor numerous active support tickets at once, identifying risks and escalating them as necessary Running, implementing and supporting complex systems driving revenue-generating and cost-saving processes thorough and detailed approach Create & maintain clear & accurate client configuration documentation Maintain complete documentations for all product related activities Run regular scheduled technical reviews of support requests with partners and direct clients Attend team meetings to share knowledge and ideas, provide progress reporting and collaborate on troubleshooting issues Provide clear, concise and timely updates to high priority and escalated issues Liaise with Development and Consulting teams where a support request requires a software change or SME knowledge, agreeing timescales for resolution and communicating that back to the client Provide out of hours support via on on-call Rota Be flexible and able to provide extended hours cover when necessary Skills & Requirements Good experience in Technical product support, preferably on Web Analytics products (Google Analytics, Web trends, Omniture etc) Exposure on Web development (Java, dot net, Java Scripts, JSON objects, Regular expression) Knowledge on Database concepts & using SQL Preferred Linux experience, Network concepts Fluent in English language both written and verbal Understanding and experience of working in secure environments under ISO27001 or equivalent Understanding and experience of working under ITIL framework A rounded individual who is passionate about technology with a willingness to learn and work with unfamiliar technologies Adaptable, working as part of a supportive, well established team but is also self-sufficient and organised, with meticulous attention to detail The ability to work effectively and efficiently when under pressure Cultural awareness when dealing with colleagues and global customers

Profile Summary:

Employment Type : Full Time
Eligibility : AnyGraduation
Industry : IT-Software, Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role : Product Manager
Salary : Not Disclosed by Recruiter
Deadline : 19th Jan 2020

Key Skills:

Company Profile:

Our Client is a UK based Systems integrator and Software developer specialising in line of business website design, development, integration, implementation and support, is recruiting for its offshore centre in Chennai We provide an excellent work environment, training including onsite assignments and career path along with competitive salaries and benefits for good performers You will work in a small, friendly team, and the work may involve travel to other offices or client sites

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