• Product Operations Manager Jobs in United Kingdom

  • United Kingdom, Uk

Job Description:

Who is Mastercard

We are the global technology company behind the worlds fastest payments processing network We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless We ensure every employee has the opportunity to be a part of something bigger and to change lives We believe as our company grows, so should you We believe in connecting everyone to endless, priceless possibilities

Job Title

Product Operations Manager - Europe Loyalty Solutions


Mastercard Loyalty Solutions provides a range of products and services to financial institutions to help them grow their business profitably and differentiate their Mastercard products in the marketplace Loyalty Solutions customer and merchant value propositions include cardholder benefits and insurances, rewards and offers platforms, loyalty program management, digital enablement and servicing platforms

Loyalty Solutions is looking for an individual to join the Europe Loyalty Solutions team to lead product operations for cardholder benefits and insurances

In summary, the success candidate will manage customer billing, reporting, dashboard management and customer sales/account management queries


Ownership of reconciliation between benefit vendor invoicing & customer billing
o Analyse and reconcile monthly/quarterly/annual vendor billing files with invoicing records
o Manage any exceptions
o Receive invoices within financial system
Ownership of Purchase Order creation, reconciliation & tracking
o Working with Product managers to determine required budget
o Create Purchase Orders within financial system
o Monthly tracking, forecasting and exception management
Manage card volume gathering process (annual & quarterly)
o Audit existing program enrolments to ensure correct internal/external contacts
o Receive and upload incoming volumes to internal financial systems
o Ensure that all volumes are accurately captured and subsequently validated in accordance with system cut off dates
Manage program changes/updates/cancellations
o Updates within billing systems
o Enrolment of new programs
o Cancelation of programs (internal systems and with vendor)
Maintain customer billing process documentation and process maps
Act as subject matter expert on benefits billing capabilities and processes
o Understand how it works, support knowledge build and Adhoc queries
o Liaison with global billing system team and divisional sales teams throughout Europe
o Provide advice/guidance to product development teams, actively supporting new initiatives
Manages and maintains queries to benefits and insurance databases
o Manage queries pertaining to contractual agreements
o Operate invoicing/charge Detail reporting for historical billing inquires
Instigates and leads product and financial/revenue dashboard reporting
o Collating vendor usage reporting
o Collating internal revenue and pipeline reporting
o Analysing and formatting reports to be used in a clearly laid out and interactive dashboard

Manages sales collateral inventory and optimisation
New and existing customer deal support
Supports new product / new market readiness activities
Business partner to internal functions to support process improvement (implementations / cardholder escalation management)
Implementations and pipeline reporting support

All about you

Strong business partnering / relationship management skills
Strong technical understanding of products and how they work ability to articulate complex messages simply
Solution orientated
Experience of similar responsibilities
Loyalty Solutions experience preferred
Attention to detail
Analytical comfortable with Excel, data etc (include advanced Excel Pivot tables, pivot charts, graphical analysis, additionally MS Access, SQL nice to have)
Organization / Project Management need to be able to keep track & manage multiple activities
Operational focus / experience

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodationmastercardcom and identify the type of accommodation or assistance you are requesting Do not include any medical or health information in this email The Reasonable Accommodations team will respond to your email promptly

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:


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