• Product Line Sales Manager - Customer Service Management Jobs in Australia - 25117162

  • ServiceNow
  • Australia

Job Description:

Product Line Sales Manager - Customer Service Management | 24906 Sales Sydney, New South Wales


Product Line Sales Manager Customer Service Management (CSM)
Location Sydney, Australia

ServiceNow is changing the way people work With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before

Were disruptive We work hard but try not to take ourselves too seriously We are highly adaptable and constantly evolving We are passionate about our product, and we live for our customers We have high expectations and a career at ServiceNow means challenging yourself to always be better

The CSM Sales Executive will be responsible for the market success of ServiceNows Customer Service Management product This product is built on ServiceNows market-leading Service Management platform and applies service management discipline to improve an organizations service relationships (NPS) with its customers through a 360 degree improvement in customer service processes

You will be responsible for communicating the CSM value proposition to prospects You will develop a strong partnership with your designated Account Executives and Solution Consultant to provide a comprehensive and compelling message to Customer Service leaders across all industries within your region You will focus on targeting your CSM message to specific customer needs and will focus on being a trusted advisor to our community of CSM customers

What you get to do in this role

Be the voice of the customer and of regional sales teams
Work closely with designated sales teams to ensure understanding of customer needs and drive quality interactions and outcomes
Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, challenges and red flags that may hinder ServiceNow from capturing key customer accounts
Work closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight
In partnership with assigned Account Executive and Solution Consultant, present our CSM solution directly to prospects, customers and at industry events and seminars
Support the regional ServiceNow partner channels to drive an effective customer experience
Articulate customer success strategies (and losses) to the field in order to streamline and standardize CSM solution presentations and value proposition
Become a trusted advisor to our community of customers

In order to be successful in this role, we need someone who has

Sales experience within a CRM solution provider (SAP, Salesforcecom, Oracle, Microsoft) or related high technology business environment
A strong understanding of CRM market and Customer Service related business processes
Willingness to do whatever it takes to win in the market against stiff competition
Ability to communicate complex issues in simple terms via written and oral media
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Works well in a Team Environment
Bachelors Degree in business, marketing or related discipline preferred
Travel required

We provide competitive compensation, generous benefits and a professional atmosphere This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business

ServiceNow is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talentacquisitionservicenowcom for assistance

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

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