• United States Of America, Usa
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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Process Trainer

Process Specialist - US


Job Description

Process Trainer
Process Specialist Fargo, ND

In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys

In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance You will also be involved in day to day customer interactions, knowledge management and process reengineering activities
Location for this position is Fargo, ND


High School Diploma or GED Equivalent
At least 2 years of experience relating to the job description

Ability to perform process training for associates to ensure the team has correct skills to be successful
Ability to perform agreement routing and processing
Ability to maintain relationships with internal teams and customers
Ability to resolve escalations at the process level to ensure high customer satisfaction
Advanced written, and verbal communication skills
Presentation abilities
Ability to learn and understand complex procedures, policies and systems of any programs supported
Analytical skills

Note Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise)
The job entails sitting as well as working at a computer for extended periods of time Should be able to communicate by telephone, email or face to face

About Us
Infosys BPM, the business process management subsidiary of Infosys (NYSE INFY), provides end-to-end transformative services for its clients across the globe The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience

Infosys BPM has 32 delivery centers in 14 countries spread across 6 continents, with 35,058 employees from over 80 nationalities, as of March, 2018

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices The companys senior leaders contribute widely to industry forums as BPM strategists




State / Region / Province

North Dakota

Work Location

West Fargo, ND

Interest Group




Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : HR/PM/IR/Training
Role : Training & Development
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Infosys Technologies Ltdarfix

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